Inspiron

[Ameya1]

My laptop is having 4GB & 1TB SSD. I'm using normally, but still my laptop has become slow It is stucking in between. I tried playing a game for test, in that also it is hanging in between. I have cleaned my laptop, there is no virus, Only 3-4 needy Softwares - Adobe acrobat, MS Office, VLC Player, but still not able to resolve this issue.

I freshly installed the windows, but still the issue is not getting resolved. 

Can anybody let me know why this issue is not getting resolved & how to resolve this issue permanently?

[AdrianG001]

Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test. Dell offers both integrated and online diagnostics.

Running hardware diagnostic test using Dell SupportAssist

If the computer can boot into Windows and has an active Internet connection, run a quick test on the Dell computer using Dell SupportAssist.

Running Dell SupportAssist Preboot System Assessment or enhanced Preboot System Assessment (Dell PSA or ePSA)

1. Restart the computer.
2. When the Dell logo appears, press the F12 key to enter the One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press the Enter key.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
   1. If the test passes, go to the next step.
   2. If the test fails, ensure to write down the error code and validation code, and contact Dell Technical Support.