Highlighted
1 Copper

Inspiron 3543- battery sometimes charges, sometimes doesn't

there are no messages or popups. When plugged in, the charging icon sometimes appears and sometimes doesn't. Nothing will happen when I keep it plugged in for hours, but at one point the charging icon will appear and the charging light will start to glow. Please help. How can I solve this? I've already tried everything besides buying a new pair of charger and battery.

0 Kudos
2 Replies
Highlighted
5 Iridium

Re: Inspiron 3543- battery sometimes charges, sometimes doesn't

I'm assuming windows 10 is on the computer....

The Charging light glow to a Amber (or orange) color? Does the computer runs without the AC adapter connected to it?  You ran Dell ePSA  Diagnostic test to check battery Health? If no, please follow steps in link below. Report back any error code.

ePSA Pre-boot System Assessment Dell (Official Dell Tech Support)

https://youtu.be/qeHNSxW7VSM

How do I run ePSA on my Dell computer you ask? Here's your answer! Use the Dell ePSA pre-boot system assessment test to troubleshoot hardware problems such a...
0 Kudos
Highlighted
5 Iridium

Re: Inspiron 3543- battery sometimes charges, sometimes doesn't

0 Kudos