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Inspiron 3593 headphone , earphone and external microphone mic not working properly

we have recently purchased a dell inspiron 3593 . when we plug headphone , earphone or any other external microphone , laptop record our sound from its built in mic only but not from the mic of headphone , earphone or anyother external microphone, so background noises are also recorded dominantly. dur to which our voice does not record properly . it happens probably due to working of both microphones i.e of the laptop itself and the headphone's mic also.

same problem happens in our  colleagues laptop of same model purchased on same date 


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