Inspiron

Last reply by 09-25-2021 Solved
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2 Bronze
2 Bronze

Inspiron 5301, keyboard marks on LCD screen

Getting keyboard marks on screen which cannot be wiped off. Is little bit marks normal? They are visible from the sides or when light is hitting the screen directly. Firstly, I was not worried as I thought they can be removed, but they remain and does not go. I don't put the laptop in the bag, I don't take it outside, so there is no pressure at all. It remains pressure-free and kept with full care. Still why there are keyboard marks?

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8 Krypton

I just checked my 3 year old Inspiron 15 5577 model and no keyboard marks.

If this is a real recent purchase, timeframes vary depending on what country you are in,  a return/replacement is possible.

If its past the return period, talk to Dell support to see if you can get a resolution.

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 Gaming 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i9 9900K CPU

Windows 11 64 bit Pro  SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recording Studio Software, MOTU Ultralite MK5 recording interface unit
.

Dell S2719DGF Monitor

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Reply (1)
8 Krypton

I just checked my 3 year old Inspiron 15 5577 model and no keyboard marks.

If this is a real recent purchase, timeframes vary depending on what country you are in,  a return/replacement is possible.

If its past the return period, talk to Dell support to see if you can get a resolution.

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 Gaming 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i9 9900K CPU

Windows 11 64 bit Pro  SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recording Studio Software, MOTU Ultralite MK5 recording interface unit
.

Dell S2719DGF Monitor

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