Inspiron 5579 won't update windows after hard reset
I recently My Inspiron 5579 2 in 1 laptop because I had a lot of files taking up storage and just wanted to purge it.
I went for the full reset without saving any information and such. I got to the point where you choose your location, keyboand, and timezone, and it then goes to a screen that says "just a moment" with the loading symbol. Then it just restarts and takes me back to the input choice screen. When I click "next", it comes up with this screen:
Why did my PC restart?
There's a problem that's keeping us from getting your PC ready to use, but we think an update will help get things working again. Here's how to get the update:
1. Make sure your PC is plugged in.
2. If this PC uses Wi-Fish, select next to follow instructions to connect to a Wi-Fi network.
3. If this PC does not use Wi-Fi, insert a network cable to connect to a wired network, and select next.
4. Once you're connected, select Next, and the update will inot all.
I already put in the wi-fi, the screen came up before any of this.
After that screen comes up and I select "next" it goes to a loading screen with the text "just a moment". It's on this screen for a few minutes. Then it goes to a dark screen and turns back on- like it went into sleep mode momentarily- and goes back to the input screen. After that the screen I wrote out the text for comes up and the cycle repeats.
Any ideas? I've tried turning it off and on again- it just goes on to sleep mode. I'm lost.