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Community Manager
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Re: Inspiron 5593 - Keyboard keys not working at times

Jay1930,

 

Did you run the diagnostics and follow the troubleshooting information in the link that I posted to you?   


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Re: Inspiron 5593 - Keyboard keys not working at times

Yes I did, I have replied  no  that post 

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3 Argentium

Re: Inspiron 5593 - Keyboard keys not working at times

Only thing I can suggest is go into Device manager by right clicking Windows logo bottom left and select keyboard and uninstall driver making sure to check uninstall driver on PC. Reboot and let Windows install the driver, if this does not solve the problems then you have a hardware issue and should seek out technical support.

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1 Copper

Re: Inspiron 5593 - Keyboard keys not working at times

thanks for replying , i did that 2-3 times didn't solve it,

but i observed that when keeping my laptop on a plain surface its working perfectly

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Moderator
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Re: Inspiron 5593 - Keyboard keys not working at times

Is it only happening when it is not? ^VA


DELL-Cares
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#IWork4Dell
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1 Copper

Re: Inspiron 5593 - Keyboard keys not working at times

Yes whenever I keep the laptop on an uneven surface like on lap (b.n,space,arrow)  starts working intermediately 

What should I do ?

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1 Copper

Re: Inspiron 5593 - Keyboard keys not working at times

Thanks alot  for the help from dell side ,

I received an driver update this morning after that the laptop is working perfectly 

All keys started working properly 

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1 Copper

Re: Inspiron 5593 - Keyboard keys not working at times

Hello,

I have the same problem ! Where can I find this updated driver ?

Thanks a lot!

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1 Copper

Re: Inspiron 5593 - Keyboard keys not working at times

I faced the same issue. 'n', 'b', spacebar, '/' and down arrow key wasn't working. Just uninstall the HID Event filter driver. IT FIXES EVERYTHING. DO NOT DOWNLOAD IT. It worked like a charm. I don't know know why have they even given that driver. It's useless. Only causes problems. I had a torrid time these past few days.

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1 Copper

Re: Inspiron 5593 - Keyboard keys not working at times

Hi, i am currently experiencing the same exact problem with my 5593!!! ive done everything and nothing works, can anyone help me please?? it gets soo annoying everytime i need to use my laptop for work and it really causes delay cant work properly.

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