Inspiron

Last reply by 08-15-2019 Unsolved
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Inspiron 5759 Possible Battery Issue...how to test?

My Inspiron 5759 may have a battery issue, I'm not sure how to test it. 

Plugged in to my power, the battery indicator says "Fully Charged 100%." Yet, when I unplug the computer, the indicator drops immediately to zero and the computer shuts down. 

One would expect, when plugging back in, the indicator to show no charge, but charging, but instead, it reads at 100% again. 

How do I test to see if this is the battery or some other issue? 

Thanks! 

Replies (16)
2 Bronze
2 Bronze
1049

Hi @rhodesmk You can check the battery report. Follow the steps in this link https://www.laptopmag.com/articles/generate-battery-report-windows-10 and perhaps you can take a screenshot and post it here so that I can help you determine the status of your battery. 

 

1040

It's a long report. It would take several screen shots. Is there a particular section that would be most beneficial for you to look over? 

1039

I'll try that next weekend. I won't have time during the work week.

 

Thanks, 

1032

@rhodesmk 


@rhodesmk wrote:

Followed your steps. Once I was done, I unplugged the power cord from the computer and watched the battery indicator: 

  • Began with 95%, 2 hours 37 minutes left
  • 1 minute later, 93%, 1 hour 25 minutes left
  • 1 minute later, 92%, 1 hour 45 minutes left
  • 3 minutes later, 90%, 1 hour left

I know I use power faster than some, as I like a bright screen, and don't have any of the battery savers turned on in settings. With that in mind, does this appear "normal?" I is taking longer to drain than before, just not sure if it's a typical drain amount. 

Thanks! 


What was the drainage of the battery after the discharge and recharge???

Did the batteries indicator rate of discharge change after discharging the battery to less than 40% and then recharging to 100%???

Regards.

U2

3 Argentum
1031

You can try to find another Dell charger. If this is still the problem, the battery may be permanent and not stored.
1029


@rhodesmk wrote:

It's a long report. It would take several screen shots. Is there a particular section that would be most beneficial for you to look over? 


The "Installed Battery" & " Recent Usage ". 

2198

Yes,  it's been three months since I posted this issue...I've been very busy...sorry.  

I ran the diagnostics selecting only the battery. I got a message that the device (battery) could not be found and that I should check for driver updates. I did so, got three updated drivers (none were for the battery), installed them, and the issue still happens. If I unplug the adapter, the computer immediately shuts off, as if there is no battery power. Yet, when the adapter is plugged in, the icon in the tray says "charging, 100%." 

Is it time for a new battery before I test anything else? 

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