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Inspiron 7000 (7375 ryzen 5)2in1

Hey! I purchased an inspiron 7375 2 in 1 and right from the start i had issues with bluescreen and unstable performance. I contacted service support couple of times and they fixed some issues to make the computer run faster. (It was really slow in the first week). Bluescreens are happening couple of times a week from just starting skype videoconference.  Most bluescreens have the error code "Video scheduler internal error". 

When i browse the web i sometimes get really strange color changes on the screen where some elements on a website can change in color or texture for example a video can become partley green. Is this normal to have when surfing the web? I dont do any gaming. Mostly use it for light content creation and writing for my study but i just feel that this computer wouldnt even fit a even lighter user.

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Re: Inspiron 7000 (7375 ryzen 5)2in1

Thank you for your message. Did this issue start after any recent driver or Windows update?

 

What is the BIOS version installed?

 

Please check in event viewer to see if there is any error recorded. 

 

Open device manager – expand display adapter- right click on the graphics driver & click on uninstall (do not check the box that says delete driver) restart the computer. This will refresh the driver.

 

Please run a hardware diagnostic by following the video on this link

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.

 

How to locate the service tag

 

 

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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