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Inspiron 7391 Overheating and Failing to Connect to Internet

Hi all,

I am a new owner of a Dell Inspiron 7391 2-in-1 laptop. I’d been really excited to upgrade to this, as I had had a good experience with my previous Inspiron and needed the upgrade in RAM and processor for some grad school work. I just received the laptop today, and loaded Sophos, MalwareBytes, Python, and Firefox onto it. At this point, the machine began running at 90% or higher CPU usage and, while it had always been warm beyond pleasantness, got truly painful to the touch. Following advice from other forums, I went into BIOS settings and turned off both the Intel Step-Up and TurboBoost settings. That helped somewhat, although not totally, with the heat (it still is probably 50° C even with no apps running). However, now I cannot connect to Internet despite the machine showing me as being connected to WiFi. I have tried forgetting our network and re-entering, restarting the machine— no dice. 

I could use any advice you have. I am clearly not tech savvy but I feel like this is a lot of trouble shooting to have to do for such an expensive piece of machinery in literally the first 3 hours of owning it. I had hoped to have this little fella last me through grad school but I’m not sure that that’s feasible— and if not, I’m not sure that I should have this laptop. 

Thanks!

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@cedfw97 

Your laptop is most likely trying to do all of the Windows 10 updates.

Leave it alone and let it do its thing.

 

.

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How would I be able to tell for sure if it’s just doing updates? I don’t want to be impatient, but I just don’t want to wait a week to be able to use this thing. 

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