Inspiron G3 15-3579, charging port issue?

samuell.sk,

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Hi,

My brand new - 4 days old G3 3579 ( service tag removed per privacy policy) has a problem with charging. Charging turns on and off when using the laptop, but seems charging perfectly fine when laptop is turned off. I have checked the default 130W AC adapter and there is no issue. Also updated BIOS to 1.9.1 and also from BIOS set 'Standard mode' for Primary Battery Charge Configuration. Also set 95 as 'Custom Charge Stop'. Ran diagonstic by pressing F12 while system boot and also updated Adapter drivers.

Can you please help on this? I have already found people having same issue (below)

https://www.dell.com/community/Inspiron/Inspiron-G3-15-3579-charging-port-issue/m-p/7255712/highlight/false#M49656

https://www.dell.com/community/Inspiron/Dell-G3-power-adapter-is-not-sufficient-130W-i5-8300H-1050/td-p/7252835

Hi,

 Im having exact same issue with my 4 days old G3 3579. Is there solution for this?

Thanks

Hello,

Is there an update on this issue?  We are having very similar errors with the exact same model.

When running a graphics-intensive game, the battery quits charging.  When not running the game, it charges on and off, giving an error message every 15 seconds.  We don't think it's the cable or brick.  Typically it registers as "plugged in - not charging".

It does "feel" like a software issue.

Thanks for any help.

-8bitgrfx

I am experiencing the exact same issue, noticed it through the difference in brightness used for AC mode vs battery powered mode. Battery status is still excellent, BIOS indicates that it isn't a hardware issue. 

Many people experiencing this same problems with the same units can be due to problems with the software. Or we could have faulty units, but the problems only occured a few days ago but I own the laptop sinds december.

Have the same problem, G3 won't charge. BIOS battery status when plugged keeps changing from Idle to Discharging. 

I'm having the same problem. Can we please get an update about what the issue is? BIOS all updated, and my charger and port look fine. It's really disappointing because this is a new laptop.

Yes it is definitely software issue. And yes it is because of laptops BIOS.

Solution (I found by trying myself, not use the standard messages of DELL Support)

You need to enter BIOS and go to Battery Power Management Section. You will see some choices like "Adaptive", "Standart", "Custom Charge" etc. in one of the lines under Power Management (The names may change with your locale).

Just select "Standard" from this section, Apply and exit.

You laptop will charge as usual.

Regards

Hi, 

Thanks for your reply, I hope to try your solution.

I have no idea why, but when I try to boot up the BIOS, when I press F2, the screen goes black and I cannot access it.

Does anyone maybe have a fix to this?

Thanks a lot!

Hi,

I am not sure if it is a typo, but you need to press F12 not F2.

Ciao

Hi,

Thanks for your reply.

I tried F12, but accessing BIOS from there also results in a black screen.

I'm not sure what the issue is

Thank you for your help.