samuell.sk
1 Copper

Inspiron G3 15-3579, charging port issue?

Hi, I m having problem with the charger or charging port. The problem: When i plug in charger, it keeps being connected / disconnected. In windows i can see that icon for battery changes every few seconds from "on battery" to "charging". Since there is power plan chosen, backlight is being turned down and up... - also led near charging port keeps being turned on and off (indicating charging state) What I have so far tried: Using 2nd charger (130W charger for dell dock wd15) - did not helped Using 3rd charger (130W charger for dell dock wd15) - same result, but the blue ring led at the end of the charging cable turned off, and charger seems to be dead (after unpluging from ac, and pluging back it glows on blue again...) Updating bios - same result What is awkward: Charging with the original charger another laptop - works fine there. Turning off laptop and leaving it charge like that works without problems. For me it looks like problem with mobo. Any advice ?

6 Replies
Moderator
Moderator

Re: Inspiron G3 15-3579, charging port issue?

samuell.sk,

Click the links below for troubleshooting and resolving adapter issues.

 

How to Troubleshoot AC Adapter Issues?

 

AC Adapter

 

For my notes, click my username and send me the pc service tag number via private message.

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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samuell.sk
1 Copper

Re: Inspiron G3 15-3579, charging port issue?

None of those either are related, or applicable.

 

Anything else? And please, try to be more constructive when replaying, not those unified answers sending there and there and there.... not everybody came here and did not tried everything that could be done before registering and posting. Bear that in mind.

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Moderator
Moderator

Re: Inspiron G3 15-3579, charging port issue?

samuell.ok,

 

* AC Adapter connected

* Boot into the BIOS

* Open General- battery Information

What does it state for Health?

What does it state for AC Adapter?

* If both are positive, then the hardware is functioning. The fault is within the operating system

 

* Open Power Management

* Open Primary Battery Charge Configuration

* What setting are you using?

 

For my notes, click my username and send me the pc service tag number via private message.

 

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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Highlighted

Re: Inspiron G3 15-3579, charging port issue?

Hi,

 

 Im having exact same issue with my 4 days old G3 3579. Is there solution for this?

Thanks

 

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Re: Inspiron G3 15-3579, charging port issue?


Hi,

My brand new - 4 days old G3 3579 ( service tag removed per privacy policy) has a problem with charging. Charging turns on and off when using the laptop, but seems charging perfectly fine when laptop is turned off. I have checked the default 130W AC adapter and there is no issue. Also updated BIOS to 1.9.1 and also from BIOS set 'Standard mode' for Primary Battery Charge Configuration. Also set 95 as 'Custom Charge Stop'. Ran diagonstic by pressing F12 while system boot and also updated Adapter drivers.

Can you please help on this? I have already found people having same issue (below)


https://www.dell.com/community/Inspiron/Inspiron-G3-15-3579-charging-port-issue/m-p/7255712/highligh...

https://www.dell.com/community/Inspiron/Dell-G3-power-adapter-is-not-sufficient-130W-i5-8300H-1050/t...

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8bitgrfx
1 Copper

Re: Inspiron G3 15-3579, charging port issue?

Hello,

Is there an update on this issue?  We are having very similar errors with the exact same model.

When running a graphics-intensive game, the battery quits charging.  When not running the game, it charges on and off, giving an error message every 15 seconds.  We don't think it's the cable or brick.  Typically it registers as "plugged in - not charging".

It does "feel" like a software issue.

Thanks for any help.

-8bitgrfx

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