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leemell
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Inspiron G3 15-3579, randomly freezes, #2

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Per this thread, since installing new BIOS 1.10.0 a week ago, I have experienced a number of freezes after not having any for more than a month. In addition, one of them could not be undone by removing power. It required a 10 second hold of power off for a cold boot.

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leemell
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Re: Inspiron G3 15-3579, randomly freezes

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No More BSODs so far, but still get the occasional freeze.

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Re: Inspiron G3 15-3579, randomly freezes, #2

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* Click my DELL-name and private message me the PC service tag number
* After installing BIOS 1.10.0, did you reinstall the 3.3.0 Dell Power Manager Service?

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leemell
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Re: Inspiron G3 15-3579, randomly freezes, #2

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I updated the BIOS to 1.10.0 last week. Since then I have had several freezes and one that the cycling of power cord did not fix and required a 10 sec power off and cold boot to fix. That is after more than a month of no freezes. I just had a BSOD with the error message of DPC Watchdog error.

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leemell
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Re: Inspiron G3 15-3579, randomly freezes, #2

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PMS 3.3.0 already installed. I ran SuppotAssistant deep scan and found nothing but it recommended that I install : - Intel Rapid Storage Technology Driver and Management Console - A00 - 54.28 MB - Recommended - Installed - Intel Management Engine Interface Driver - A04 - 91.17 MB - Recommended - Installed Which I did. Ran it this morning fine. Hibernated it and went out for a few hours. When I came Hit the power button and when th lock screen came up hit return and it froze for about a minute the got the BDOD again. G3 3779|Service Tag: <Service tag removed>

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leemell
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Re: Inspiron G3 15-3579, randomly freezes

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I removed SupportAssistant as you suggested and updated the Intel SATA SSD chipset set controller.  Since this is a random nonoccurence, I have waited a few days.  So far, no recurrences.  I did reinstall SupportAssistant version 3.2.2.,119 vice 3.3.0.

 

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leemell
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Re: Inspiron G3 15-3579, randomly freezes

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No More BSODs so far, but still get the occasional freeze.

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leemell
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Re: Inspiron G3 15-3579, randomly freezes

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Spoke to soon, I got a BSOD last night.
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leemell
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Re: Inspiron G3 15-3579, randomly freezes, #2

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No, I have the 3.2.2.119 installed.
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Re: Inspiron G3 15-3579, randomly freezes, #2

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You have proven that the issues are not hardware. My advice, just uninstall SA. If you want to run the Dell Diagnostics, do it pre-Windows. Periodically check this page to see if a new version of SA after 3.3.0 appears. Then you could install it and test, or not.

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