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Inspiron G3 15-3579, randomly freezes, #3
Per this thread, since installing new BIOS 1.10.0 a week ago, I have experienced a number of freezes after not having any for more than a month. In addition, one of them could not be undone by removing power. It required a 10 second hold of power off for a cold boot.
leemell
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July 11th, 2019 11:00
I updated the BIOS to 1.10.0 last week. Since then I have had several freezes and one that the cycling of power cord did not fix and required a 10 sec power off and cold boot to fix. That is after more than a month of no freezes. I just had a BSOD with the error message of DPC Watchdog error.
DELL-Chris M
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July 11th, 2019 11:00
* After installing BIOS 1.10.0, did you reinstall the 3.3.0 Dell Power Manager Service?
leemell
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July 12th, 2019 16:00
PMS 3.3.0 already installed. I ran SuppotAssistant deep scan and found nothing but it recommended that I install : - Intel Rapid Storage Technology Driver and Management Console - A00 - 54.28 MB - Recommended - Installed - Intel Management Engine Interface Driver - A04 - 91.17 MB - Recommended - Installed Which I did. Ran it this morning fine. Hibernated it and went out for a few hours. When I came Hit the power button and when th lock screen came up hit return and it froze for about a minute the got the BDOD again. G3 3779|Service Tag:
leemell
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July 16th, 2019 12:00
I removed SupportAssistant as you suggested and updated the Intel SATA SSD chipset set controller. Since this is a random nonoccurence, I have waited a few days. So far, no recurrences. I did reinstall SupportAssistant version 3.2.2.,119 vice 3.3.0.
leemell
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July 20th, 2019 14:00
No More BSODs so far, but still get the occasional freeze.
leemell
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July 22nd, 2019 09:00
leemell
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July 22nd, 2019 09:00
DELL-Chris M
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54.2K Posts
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July 22nd, 2019 09:00
You have proven that the issues are not hardware. My advice, just uninstall SA. If you want to run the Dell Diagnostics, do it pre-Windows. Periodically check this page to see if a new version of SA after 3.3.0 appears. Then you could install it and test, or not.