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October 18th, 2020 12:00

Inspiron G3 15 3590, hinge broken, #15

Looks like it's not only my problem lot of other users are also having the same issue.

I went to use the laptop and after opening I heard a weird noise, shut the laptop down, tried to close the screen, it didn't close properly so I looked at the back, there was a weird gap I first that it was just a plastic clip opening tried to fix it so I opened the screen slowly and the metal circle fell out and I then it clicked it's the hinge.

Now I have to go to service center tomorrow and see what they say.

*This issue should have came to notice while testing this device right, surely if this many people are having the same problems. 

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25.1K Posts

October 18th, 2020 14:00

Thank you! We have received the required details. We will work towards a resolution.

Update 10/19/2020 = On site service setup by DELL-Cares agent.

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