Lvnte
1 Nickel

Inspiron G3 17-3779, 1.9.0 bios, startup issues

Dear Community, I tried to contact the support, who seem to have no idea how to deal with this problem so I'm asking here, maybe someone has a solution for me. I installed the new 1.9.0. bios the other week. After the install it didn't want to start for at least 3 minutes. It started loading (with a black screen) , then it restarted. It did it 3 times, after which the laptop finally started loading the operating system. I reinstalled the older 1.8 bios, which did the same, so I insalled the 1.9. version once again. It "couldn't find a hard drive to boot from" so I reinstalled windows as well. Now it boots after 1 restart after a black screen. Every driver is up to date, and the dell support app can't find any issues either. -- Picture of the BIOS logs: https://photos.app.goo.gl/FNx5rXjLfrENSAQs5 -- Any ideas what to do? Thank you in advance, Levente

16 Replies
maxmaxm
1 Copper

Re: Inspiron G3 17-3779, 1.9.0 bios, startup issues

The same problem after updating BIOS to 1.9.0
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LexShi
1 Nickel

Re: Inspiron G3 17-3779, 1.9.0 bios, startup issues

Hello! All the same. After updating to BIOS 1.9.0. The laptop began to boot from the third time. Black screen, a couple of reboots and only then loaded. Sometimes it starts testing itself. Sometimes a message gets out very quickly: "Me Downgrade - Request MeSpiLock Failed". Rollback to the previous BIOS does nothing.
I know that many have this problem. Please Dell solve it!

DELL G3 15 3579

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Pawel11285
1 Copper

Re: Inspiron G3 17-3779, 1.9.0 bios, startup issues

I have the same problems after updating BIOS to 1.9.0.

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Stiglitz85
1 Copper

Re: Inspiron G3 17-3779, 1.9.0 bios, startup issues

Hi!! Dell G3 3779 Laptop. There was a problem after updating BIOS 1.9.0! When my laptop starts, it restarts several times. Sometimes a message appears: (A7) me FW downgrade - mespilock request failed. Returning bios 1.8.1 did not fix the problem.

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Moderator
Moderator

Re: Inspiron G3 17-3779, 1.9.0 bios, startup issues

Thank you for your message. I will be glad to have this escalated.

 

Was the BIOS updated from version 1.8.1 to 1.9.0 or from an older version?

 

Does the BIOS version in the OS & in BIOS match?

If the system does not boot try BIOS recovery by following this link & check if the issue persists.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.   

      

How to locate the service tag

 

 

Dell-SreejithRamesh
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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Aniskin86
1 Copper

Re: Inspiron G3 17-3779, 1.9.0 bios, startup issues

After updating BIOS from 1.8.1 to 1.9.0, the laptop stopped loading normally, G3 17-3779
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Lvnte
1 Nickel

Re: Inspiron G3 17-3779, 1.9.0 bios, startup issues

Dear SreejithR,

Yes, I can confitm that the bios was updated form 1.8.1 to 1.9.0.
The bios number did match the last time I checked, so it wasn't a faulty upgrade.
I tried your bios recovery, but it didn't help either. 

I will contact you in private with the required deltails in a minute, I hope we can work out a solution.

Best regards,
Levente


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LexShi
1 Nickel

Re: Inspiron G3 17-3779, 1.9.0 bios, startup issues

This problem is still relevant.

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gito87
1 Copper

Re: Inspiron G3 17-3779, 1.9.0 bios, startup issues

I just bought G3 3579 last week..after installing all drivers and updating bios to 1.9, the same problem happens when my laptop cannot start normally..it requires 2-3 times restart without passing initial dell screen before it can boot to windows.

Please give solution..since this is a new laptop..I don't expect this kind of problem when buying a new laptop.

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