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RudyHunt
1 Nickel

Inspiron G5 15-5587, Speakers volume very low

Ever since I got my hands on Dell G5 5587 I'm experiencing a couple of issues. The most frustrating one would be the low volume from speakers. Volume at 100 in a movie sounds like people gossiping far away.

I'm running latest version of Realtek Audio drivers (6.0.1.8397) & the driver says "Realtek (R) Audio" rather than Realtek High Definition Audio

These are the MaxxAudio Pro settings on my G5 & I've tried to max out everything with no use. If I turn off MaxxAudio Pro then the speakers are at their worst (sounds too low to hear anything)

MaxxAudio Pro

Clicking the Sound Test on bottom right corner of MaxxAudio Pro is the only time I realize the potential of these speakers as they sound too good & too loud but that's about it everything else sounds too low I'm unable to use my G5 without a headset

There's another issue with Volume Normalization, every video I try to watch plays at a different volume & I have to keep on adjusting the volume. This I believe is because the Enhancements tab is missing from the Speakers/Headphones Properties in Sound settings due to Realtek drivers. As a result there's no Volume Normalization in play leading to this problem.

Any help to resolve these issues would be highly appreciated

56 Replies
Community Manager
Community Manager

Re: Inspiron G5 15-5587, Speakers volume very low

Hi RudyHunt,

Thanks for posting. Apologies that your system is not performing as expected.

Unfortunately audio issues can be very frustrating.  Have you run a systems diagnostics yet?  Please run diagnostics by running Dell SupportAssist or by pressing F12 at startup.

Here are some troubleshooting tips from the Dell Knowledge base you can try:

How to Troubleshoot Audio or Sound Playback Issues

How to Fix Audio Problems in Windows 10

Troubleshooting Waves Maxx Audio Software

 

If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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RudyHunt
1 Nickel

Re: Inspiron G5 15-5587, Speakers volume very low

Hello Robert, thanks for the response & yes I've tried all sorts of troubleshooting with no results. Every troubleshooter says the speakers are good & I'm running the latest version of Windows 10 with all updates installed including the latest Realtek drivers

I know it's not the hardware as I mentioned earlier the sound test from MaxxAudio produces excellent sound but everywhere else it's pretty low.

I wish to know if there's a way to enable Enhancements tab under Sound settings while using the Realtek drivers, so I could at least tweak the settings & figure out a way to normalize the sound cause I'm assuming that might be the cause

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Hotwheelss100
1 Copper

Re: Inspiron G5 15-5587, Speakers volume very low

same issue same model 😞 

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Spotless Mind
1 Nickel

Re: Inspiron G5 15-5587, Speakers volume very low

Same problem, same model. The deep sound is very cheap. The device go back to the shop. Hungary

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DellFanHungary
6 Indium

Re: Inspiron G5 15-5587, Speakers volume very low

If you have the KB4464630 cumulative update, your laptop hardware is not at fault. The fault lies with Microsoft, not just version 1809, but the first repair package. Here's a fresh article about this and how to solve the audio problem.

 

 

 

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Spotless Mind
1 Nickel

Re: Inspiron G5 15-5587, Speakers volume very low

Thanks for the reply! The problem with me is interestingly, that the sounds are beautiful, but there is no deep range, but not very much. This is just strange because the tests point to the Dell G5 voice praises.

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Spotless Mind
1 Nickel

Re: Inspiron G5 15-5587, Speakers volume very low

Thanks for the reply! The problem with me is interestingly, that the sounds are beautiful, but there is no deep range, but not very much. I bought the device in days, and my Lenovo laptop before that - and cheaper by $ 100,000 - was more dynamic. This is just strange because the tests point to the Dell G5 voice praises.

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Spavatch
6 Indium

Re: Inspiron G5 15-5587, Speakers volume very low

After the november Realtek audio  driver update ALC3246 (6.0.1.8551 ,A01) and the Waves Maxx audio pro app (1.1.131.0 ,A06) the second one stopped working. I mean no matter which slider, option i change in the maxx audio pro app it does not affect the sound in any way.
The audio seems a little bit louder on this driver so I would like to stick to it but I would like to be able to make changes in the Maxx Audio  app as well. Anybody else encountered the same issue and would help a borther out?

8 Krypton

Re: Inspiron G5 15-5587, Speakers volume very low

The Waves update to which you refer is not actually an update but only takes you to the Microsoft store so you can install it.  The Waves utility is already included in the main Audio update for Realtek, so not sure exactly what is happening with that.  It does mention the Intel Smart Sound Technology is enabled with the latest Realtek driver and that has caused problems for me with desktop and sound delays during normal operations. 

I believe the Intel audio was one reason Microsoft pulled back the Fall build upgrade.  It seems the problem has been corrected now.  I only have one system which uses the Intel Smart sound and it is a 2-in-1 Modern standby system.  Part of the Smart Sound process involves allowing Cortana to bring a Modern standby system out of its low power mode.  If you have an 8th generation processor, it may behave differently than my 7th generation system.

Other folks have mentioned changing equalizer settings in Waves does not effect their sound.  Something I have not been able to understand since for my internal speakers and wired headsets, it effects the sound quite a bit.  I do notice in the Windows Sound Control Panel, the enhancements have been removed and I normally leave the Spatial sound off.

If nothing else seems to work, make some outrageous change in the equalizer, then save that preset to see if anything changes.  You should also be able to hear changes when you select one of the default presets normally selectable from the top of the equalizer window.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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