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Re: Inspiron G5 15-5587, Speakers volume very low

Same problem here, test in Maxx audio showcases just how good the speakers are. In every other application, they're extremely quiet. Any ETA on a driver fix?

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1 Copper

Re: Inspiron G5 15-5587, Speakers volume very low

Having the same problem with my Inspiron G5 15-5587, with Waves MaxxAudio not working at all. At this point my Inspiron 7577 sounds much better and this is pretty disappointing given that they are essentially the same machine. Please fix Dell!

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Re: Inspiron G5 15-5587, Speakers volume very low

Hi - I am having the exact same problem, and the solutions that you proposed do not resolve the issue. The article mentioned in this forum indicates that it is a Windows update issue.  Can you please verify if this is the case, and/or if there is any other solution to this problem. Audio is a very important part of the laptop, and I'm surprised that this hasn't been addressed in better detail.

Thank you.

 

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Re: Inspiron G5 15-5587, Speakers volume very low

Thank you for your message. This was escalated to our product team a couple of weeks back and Dell engineering is aware of the issue they are working with the vendor for an update. This is an issue with Maxx audio application and not the hardware. I am afraid, we do not have an ETA on the release date for the new fix. You should get a notification on Dell Support Assist. Alternatively, you can keep a track of the driver versions on the Inspiron G5 15-5587 driver page.

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Re: Inspiron G5 15-5587, Speakers volume very low

Thanks for the update, and I am glad to hear that this is being addressed.   However, on a broader topic, and purely as constructive feedback, it is disappointing to me that something as fundamental as sound was not picked up earlier by your Team or that of the Engineers. This very obvious and glaring issue should not take so long to discover, nor resolve. In the future, can you please challenge your colleagues to both proactively identify and also resolve these issues sooner.

<This audio issue did not appear until after the last Microsoft operating system update. When it left our factory, the audio was working.>

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2 Bronze

Re: Inspiron G5 15-5587, Speakers volume very low

After the november Realtek audio  driver update ALC3246 (6.0.1.8551 ,A01) and the Waves Maxx audio pro app (1.1.131.0 ,A06) the second one stopped working. I mean no matter which slider, option i change in the maxx audio pro app it does not affect the sound in any way.
The audio seems a little bit louder on this driver so I would like to stick to it but I would like to be able to make changes in the Maxx Audio  app as well. Anybody else encountered the same issue and would help a borther out?

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Re: Inspiron G5 15-5587, Speakers volume very low

The Waves update to which you refer is not actually an update but only takes you to the Microsoft store so you can install it.  The Waves utility is already included in the main Audio update for Realtek, so not sure exactly what is happening with that.  It does mention the Intel Smart Sound Technology is enabled with the latest Realtek driver and that has caused problems for me with desktop and sound delays during normal operations. 

I believe the Intel audio was one reason Microsoft pulled back the Fall build upgrade.  It seems the problem has been corrected now.  I only have one system which uses the Intel Smart sound and it is a 2-in-1 Modern standby system.  Part of the Smart Sound process involves allowing Cortana to bring a Modern standby system out of its low power mode.  If you have an 8th generation processor, it may behave differently than my 7th generation system.

Other folks have mentioned changing equalizer settings in Waves does not effect their sound.  Something I have not been able to understand since for my internal speakers and wired headsets, it effects the sound quite a bit.  I do notice in the Windows Sound Control Panel, the enhancements have been removed and I normally leave the Spatial sound off.

If nothing else seems to work, make some outrageous change in the equalizer, then save that preset to see if anything changes.  You should also be able to hear changes when you select one of the default presets normally selectable from the top of the equalizer window.

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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2 Bronze

Re: Dell G5 5587 Waves Maxx Audio doesn't work after update

Unfortunately still no luck with the preset changing 😞
Yes, I do have the 8th gen cpu.
The only driver that seems to be working with Maxx Audio is ALC3246 6.0.1.8425_A02 but I encounter lower maximum output and crackling sound on it. Hope it's not a hardware issue.

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Re: Dell G5 5587 Waves Maxx Audio doesn't work after update

I wish I could tell you how to fix your system, but it is hard to find problems if you don't have the actual system to check.

The other day I installed a driver from another system for testing and it seems to have messed up my system. So I had to go through the entire process and the result was amazing.

I started by downloading the Realtek drivers, not the Waves special update. I then went offline and started uninstalling stuff in the Device Manager. I stated with the Intel Smart Sound which shows in the System area and uninstalled all of its drivers. I then went and uninstalled the Realtek sound driver and all of its drivers.

I rebooted and checked the Device manager to see if it showed a vanilla driver for the Realtek device and it did. Then I reinstalled the Realtek downloaded driver and that was it. Everything reinstalled and the sound came back with no distortion and the popup worked normally.

I did have to play with the presets to get back my original one.

There may be some problem with your system but hopefully not. Your comments about low sound volume I have seen before, but never experienced myself. All of my systems are of the 7th generation and the only 8th generation processor I have is on my ASUS desktop system.

Something I notice is the Waves icon used to be with the hidden icons on the Taskbar but now it does not show up. I have to use the Apps Maxx Audio to start the Waves User Interface.

If you think some snipping tool picture of the UI or some other settings, you should be able to attach it to your post.

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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Re: Dell G5 5587 Waves Maxx Audio doesn't work after update

Whoa thx for the rich support m8.
I did try to install all the drivers from scratch I mean I did delete everything i could and I prevented the officious win10 from installing anything automatically. To no avail. The only thing I couldn't delete was the Wave Maxx Audio app itself as it doesn't have an uninstall option, neither in add/remove programs nor in the start menu under the right mouse button click - maybe that's the true issue? Any idea how to remove it?
I had to run the Maxx Audio app manually almost from the beginning of using this device - just like you said.
Not sure which elements of UI to attach - the device manager? MaxxAudio? System spec?
I do realise how difficult it is to resolve an issue without access to the machine physically - I just run out of ideas and am a fart away from tearing my hair out of my head.

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