Inspiron G5 15-5587, WiFi drops, then connects itself

If the Killer Control Center is installed, perform the following =
* Click Windows icon
* Type killer
* Click Killer Control Center
* Click Settings
* Under System Settings, toggle Advanced Stream Detect to Off
* Click Apply Changes
* Retest WiFi connection

Further testing =
* The Inspiron G5 15-5587 is on
* Connect the AC power adapter to the left side power adapter port
* Press Fn + PrtScr to turn WiFi off
* Click Start- Power icon- Shutdown- OK
* Turn the Inspiron G5 15-5587 on
* Once into Windows, press Fn + PrtScr to turn WiFi on
* Click Start- Power icon- Restart- OK
* Retest WiFi connection

* Download/Save the Intel Wireless-AC 9560 driver to the Windows desktop
* Install the driver
* When done, restart the Inspiron G5 15-5587
* Retest WiFi connection

Hi Chris,

Thanks. I performed suggested steps and got same error as expected.

If I am not wrong, Killer Control center only works with Ethernet network, correct ? So, how does it related with wireless network issue? I opened installed Killer app when connected through wifi and it showed "No Killer Network Interfaces Connected".

Do you think there is some issue related to registry or may be something else? why I am saying is because I had exactly same issue with another Dell laptop and Dell was not able to fix issue with that laptop. They even replaced wireless adapter of that laptop and installed fresh windows. But no luck.

Below is the error I got after below suggested,

Log Name: Microsoft-Windows-WLAN-AutoConfig/Operational
Source: Microsoft-Windows-WLAN-AutoConfig
Date: 4/3/2019 9:15:00 PM
Event ID: 8002
Task Category: AcmConnection
Level: Error
Keywords: (536870912),(1024),(512)
User: SYSTEM
Computer: DESKTOP-xxxxxxx
Description:
WLAN AutoConfig service failed to connect to a wireless network.

Network Adapter: Intel(R) Wireless-AC 9560
Interface GUID: {7527xxxx-xxxx-xxxx-xxxx-d9ef3b41xxxx}
Connection Mode: Automatic connection with a profile
Profile Name: belkxxxxx
SSID: belkxxxxx
BSS Type: Infrastructure
Failure Reason:The driver disconnected while associating.
RSSI: 255

Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">


8002
0
2
24010
191
0x8000000020000600

4751


Microsoft-Windows-WLAN-AutoConfig/Operational
DESKTOP-xxxxxxx



{7527xxxx-xxxx-xxxx-xxxx-d9ef3b41xxxx}
Intel(R) Wireless-AC 9560
Automatic connection with a profile
belkxxxxx
belkxxxxx
Infrastructure
The driver disconnected while associating.
229378
0x8
255

Just verifying that the Killer Control Center was not part of the WiFi issue.

Unknown about the registry. Generally, we do not recommend making changes there.

Hopefully another Inspiron G5 15-5587 user can chime in with their troubleshooting opinions.

My hope is that Dell will release a new Intel Wireless AC-9560 driver to correct this issue. You might want to test the retail Intel Wireless AC-9560 driver to see:
1. Does it install on our OEM laptop?
2. Does it fix the issue?

Hi Chris,

I have to now work with Intel and Microsoft to get help on this issue. When I contacted DELL technical support team, they mention that this is a software issue so maybe a fresh install of windows or change of registry settings are required. I keep on telling these people that this issue is from day 1 but I was lazy in reporting this. But now-a-days it is bugging me a lot. Software support team keeps on telling about warranty plans before even looking at the issue. I had this same issue with another dell laptop which I returned back after 1 year because Dell already replaced wifi adapter and re-imaged it. So, for sure this issue is not related to wifi adapter or windows. Also, all other device and a hp laptop is working fine without any issue at my home network. So, I am not sure why I am having trouble with only dell laptops.

Hi, I had the same problem since the first day using the computer. Check if two apps called SmartByte are installed in your computer and uninstall them. Those little demons affect internet and audio performance.

I have the same issue with my Inspiron 15 7000 Series - 7501

My Wifi will work drops out 2-3 times a day and get following error

Network Adapter: Intel(R) Wi-Fi 6 AX201 160MHz
Interface GUID: {9c6e4ea7-09f9-4829-a097-1c483a69026b}
Connection Mode: Automatic connection with a profile
Profile Name: MANADXX
SSID: MANADXX
BSS Type: Infrastructure
Failure Reason:The driver disconnected while associating.
RSSI: 255

OR

Network Adapter: Intel(R) Wi-Fi 6 AX201 160MHz
Interface GUID: {9c6e4ea7-09f9-4829-a097-1c483a69026b}
Local MAC Address: B0:7D:64:8E:E8:B0
Network SSID: MANADXX
BSS Type: Infrastructure
Peer MAC Address: 7C:5A:1C:85:0C:18
Reason: Dynamic key exchange did not succeed within configured time <<<<
Error: 0x0

I have updated latest BIOS and driver, still same issue.

I have removed SmartByte and still same issue.

I bought this new notebook for a week.

Hopefully DELL have some answer soon?

I think if you have time then return the unit, instead of meddling with a faulty one.