3 Posts
4
8988
Inspiron G5 15-5587, stutters
Since maybe a month I have experienced stutters every so often. It is more noticeable when playing videos, music or videogames. I have the G5 15 5587.
Since I could not find the reason for this behavior (I have made a clean Windows Install, reinstalled all the drivers,...), I have run some tests while playing a video. I experience stutters every 15 minutes, consistently, and in the windows performance monitor it shows a peak of 100% in writes of disk C: (320 GB SSD with Windows 10) when normal peaks are around 30 to 40 %. Read speeds of the same disk appear normal, but all the variables of writes of disk C: have similar behavior.
I have also run the performance monitor for other elements but this is the only one consistent with the stutter. The stutter happened at 23:31:07 and you can see the peak in the image.
Peak at 23:31:07I hope someone knows whats happening and how to solve it.
P.S. I currently have BIOS 1.4.2 and will test if the BIOS 1.5.0 released today works better, however, I was experiencing stutters before updating to BIOS 1.4.2.
Edit: BIOS Update to 1.5.0 did not solve my issue.
ThousandSOn
3 Posts
4
December 12th, 2018 14:00
ysturki
1 Message
0
December 13th, 2018 09:00
I have a G5 with the same problem. That solved it. Thanks
Caula
22 Posts
0
December 14th, 2018 08:00
Wow THANK YOU SO MUCH for posting this!
I've gone crazy with audio drivers and clocks and it was THAT SIMPLE!
Rex90
2 Posts
0
December 18th, 2018 11:00
akpaul89
10 Posts
0
December 18th, 2018 12:00
I was experiencing the same issue on the G7, a clean Windows install did wonders. So much bloatware on these machines.
ThousandSOn
3 Posts
1
December 18th, 2018 12:00
1. My G5 came with Windows 10, so I am not sure. My best guess is that if you perform a "reset this PC" your windows licence will be maintained. However, looking back, I do not think a clean installation would be necessary.
2. I went to "Control Panel ->Uninstall a Program" and uninstalled all software made by Dell. I would try to uninstall "Dell Support Assist" first and see if that solves the issue.
3. Yes and yes, also the newest BIOS (1.6.1).
Hope it helps.
Relgap
1 Message
1
March 7th, 2019 11:00
gkelley6
29 Posts
1
April 23rd, 2019 20:00
You can probably remove the Dell Support/Update apps (you can always re-install) but there's a couple that are drivers that you should leave alone. - I see Mobile Connect and Power Manager that should probably stay.
glen
Ilaeira
1 Message
0
November 30th, 2019 12:00
Hello,
I have a Dell G5 5587 and experience the same problems : sound pops whenever my laptop is connected to external speakers, and video stutters, sometimes a lot, sometimes less.
I uninstalled every Dell software, but the problem remain unchanged.
Any new solution ?
I really feel this laptop didn't worth the 1550$ I payed for it...:/
willemavw
5 Posts
0
January 29th, 2024 12:59
It is just me or is this the worst models... what software did you uninstall for fix this stuttering issue?
willemavw
5 Posts
0
January 29th, 2024 12:59
@ThousandSOn What software did you reinstall / uninstall?