MilesBSmith
1 Copper

Insprion 13 7353's H and L Keys don't work when touch screen is connected.

As the subject suggests, the touch screen works fine when it's connected... however, when it's connected, the H key and the L key don't work. To fix this, I have to disconnect the digitizer ribbon cable from the logic board (disabling the touch screen), then all the keys work as they should. If I reconnect the touch screen, the H and L keys stop working.

It's not the screen, that's been replaced twice trying to solve this continuing issue. Any ideas?

0 Kudos
1 Reply
Community Manager
Community Manager

Re: Insprion 13 7353's H and L Keys don't work when touch screen is connected.

Hi MilesBSmith,

Thanks for posting.  Apologies that your system is not performing as expected.

Please be sure the cable is seated securely and correctly, sometimes if the ribbon cable is not exactly right, it can cause issues.  

Also, I would suggest you to run a thorough test on the system. You can download Support assist from the link below and run the PC CHECKUP on the computer to check for issues

http://dell.to/1hAPOXr

If none of that is working for you, there is a pretty comprehensive troubleshooting guide on another website that may help.  


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos