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JesushSaenz

1 Message

61373

September 7th, 2019 12:00

Installation forbidden by system policy

HI:

Installation forbidden by system policy with Intel-AX200-AX201-9260-9560-9462-WiFi-UWD-Driver_525GF_WIN_21.20.1.1_A13_04

I try to update my laptop Inspiron 15 7000 with this software, but I can't do because all the time I get this message: Installation forbidden by system policy. Please contact your administrator. Is there any chance some one to help me.
Thanks
Jesus

5 people also have this problem

speedstep

8 Wizard

 • 

47K Posts

September 10th, 2019 04:00

Files like this must be installed via DOMAIN Administrator.

You are a user on that network not an Administrator so only they can help you.

ArminPhD

1 Message

January 13th, 2020 15:00

@Beachmagic I had the same problem with my Wi-Fi driver. I restored the laptop to factory conditions, re-installed Windows, and connected to the Internet using a LAN connection. Then, I went to Dell website and updated the BIOS driver using my computer service tag. Then, I opened Device Manager, right clicked on Wi-Fi driver, and updated the driver. This resolved the issue. Make sure your computer is identified by Dell correctly when updating the drivers. I am not sure if the restoration and re installation were required, but I am sure that updating the BIOS driver and then Wi-Fi driver were required.

RustyNutz

1 Message

April 29th, 2020 19:00

I upgraded my XPS 9530's wifi card to an AX200, and kept getting "forbidden" from dells drivers, and 'unable to install' from intels.  What worked for me was open device manager, click 'show hidden devices' and uninstall/remove the old wifi adapter and software. 

After reboot intel's driver software installed right away, and I was off to the races!  GL!

Zanthius

1 Message

September 10th, 2019 03:00

Getting the same thing

kkalbaugh

1 Message

October 8th, 2019 03:00

I'm having the same issue and I am the domain admin. 

Saltgrass

3 Apprentice

 • 

4.3K Posts

October 8th, 2019 04:00

Where are you getting the Driver and what Wi-Fi device do you have?

Eikistein

2 Posts

November 8th, 2019 14:00

same problem. were you able to resolve?

Beachmagic

3 Posts

November 26th, 2019 17:00

I've had this problem for months now. I'm having to connect with the Ethernet until I can get it resolved

Dell-RonnieR

40 Posts

November 26th, 2019 19:00

Beachmagic,

Thanks for sharing the Service Tag. I've created a support ticket for this and will interact over private messages to safeguard your privacy.

-Ronnie

Saltgrass

3 Apprentice

 • 

4.3K Posts

November 26th, 2019 21:00

The AX200 is the new Intel Wi-Fi 6 card.  What are you doing to get that message.  The AX201 is the special card which uses CNVIo and runs on specific systems.

I have a Killer Wireless 1650 AX which is the same as an Intel AX200 and it installs fine.

My suggestion right now is to uninstall the previous driver by uninstalling the device and checking the box to uninstall the drivers, then install the drivers for the new card.  You may need to look at the hidden devices in the Device Manager to do thatl

Eikistein

2 Posts

December 7th, 2019 07:00

Does anyone know how to fix this?

Beachmagic

3 Posts

January 13th, 2020 17:00

Thank you for your response, I hope it will help others. I had someone reset the wifi card and it didn't help so Dell sent me a new one. Once the new card was installed I was back in business

yo8st

1 Message

March 26th, 2020 01:00

Hello,

My wifi card from Inspiron 17 7746 under Windows 10 Home 64Bits, Version 10.0.18363 Build 18363 has been replaced with an Intel Wireless-AC 9260 160 MHz card which is working at maximum 60Mbps even in 5GHz ac mode and is stuck in 20MHz bandwidth because of the driver, (WIFI Analyzer report "Bandwidth not detectable because of missing API (driver issue)" )

In driver Events there is a specific issue:

Device not migrated:

Device PCI\VEN_8086&DEV_2526&SUBSYS_00108086&REV_29\4&3842eab&0&00E2 was not migrated due to partial or ambiguous match.

Last Device Instance Id: SW\{eeab7790-c514-11d1-b42b-00805fc1270e}\asyncmac
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FFFFFFFFF112
Present: false
Status: 0xC0000719

Bios has last update, uninstaled driver completly, optimized wifi parameters for the network adapter,  same problem.

I have tried to install the following drivers from Dell but with the same error:

Installation forbidden by system policy

- Intel-AX200-AX201-9260-9560-9462-WiFi-UWD-Driver_525GF_WIN_21.20.1.1_A13_04

- Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09

- Intel-9260-9560-8265-7265-3165-WiFi-Driver_M8N8N_WIN_20.70.0.8912_A15

- Network_Driver_1FG2H_WN32_20.50.0.8334_A14_02

 

The drivers are not compatible with my operating system.

Could you help me with an driver compatible with my OS?

Dan

installation log error:

[Wed Mar 25 21:10:31 2020] Update Package Execution Started
[Wed Mar 25 21:10:31 2020] Original command line: "C:\Users\Marius\Downloads\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE"
[Wed Mar 25 21:10:31 2020] DUP Framework EXE Version: 3.8.1.41
[Wed Mar 25 21:10:31 2020] DUP Release: TXC92A09
[Wed Mar 25 21:10:31 2020] Initializing framework...
[Wed Mar 25 21:10:31 2020] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[Wed Mar 25 21:10:32 2020] logo.png
[Wed Mar 25 21:10:36 2020] User Command: attended
[Wed Mar 25 21:10:36 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Wed Mar 25 21:10:36 2020] DUP Vendor Software Version: 20.120.1.970
[Wed Mar 25 21:10:36 2020] Local System/Model Compatible with this Package? Yes
[Wed Mar 25 21:10:36 2020] Local System OS Version: 10.0.0.0
[Wed Mar 25 21:10:36 2020] OS Compatible with this Package? Yes
[Wed Mar 25 21:10:36 2020] Local System OS Language: EN
[Wed Mar 25 21:10:36 2020] Language Compatible with this Package? Yes
[Wed Mar 25 21:10:36 2020] Identified Behavior : attended
[Wed Mar 25 21:10:36 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030\miniunz.exe
[Wed Mar 25 21:10:36 2020] Extraction-arguments: -x C:\Users\Marius\DOWNLO~1\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE -o -d c:\PROGRA~3\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030
[Wed Mar 25 21:10:38 2020] Extraction-GetExitCode: 0
[Wed Mar 25 21:10:38 2020] Identified Behavior : attended
[Wed Mar 25 21:10:38 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030\DUPLogDir\DUPDE12.tmp
[Wed Mar 25 21:10:38 2020] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030\DUPLogDir\DUPDE12.tmp"
[Wed Mar 25 21:10:38 2020] Path : C:\ProgramData\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030
[Wed Mar 25 21:10:38 2020] Identified Behavior : attended
[Wed Mar 25 21:11:05 2020] Append Vendor Software Log: C:\ProgramData\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030\DUPLogDir
[Wed Mar 25 21:11:05 2020]
--- Start of Vendor Software Log ---

[Wed Mar 25 21:11:05 2020] ASCII payload log file detected:
[Wed Mar 25 21:11:05 2020] ****************************************
MUP started: Wed Mar 25 21:10:39 2020

Execute: setup.exe /c mup
Error: setup.exe exited with return code: 105
MUP finished: Wed Mar 25 21:11:05 2020

Exiting with Return Code: 105


[Wed Mar 25 21:11:05 2020]
--- End of Vendor Software Log ---

[Wed Mar 25 21:11:05 2020] Vendor Software Return Code: 105
[Wed Mar 25 21:11:05 2020] logo.png
[Wed Mar 25 21:11:05 2020] Name of Exit Code: ERROR
[Wed Mar 25 21:11:05 2020] Exit Code set to: 1 (0x1)
[Wed Mar 25 21:11:05 2020] Result: FAILURE
[Wed Mar 25 21:11:07 2020] User Command: attended
[Wed Mar 25 21:11:07 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Wed Mar 25 21:11:07 2020] DUP Vendor Software Version: 20.120.1.970
[Wed Mar 25 21:11:07 2020] Local System/Model Compatible with this Package? Yes
[Wed Mar 25 21:11:07 2020] Local System OS Version: 10.0.0.0
[Wed Mar 25 21:11:07 2020] OS Compatible with this Package? Yes
[Wed Mar 25 21:11:07 2020] Local System OS Language: EN
[Wed Mar 25 21:11:07 2020] Language Compatible with this Package? Yes
[Wed Mar 25 21:11:07 2020] User Parameter: logfile
[Wed Mar 25 21:11:07 2020] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.txt
[Wed Mar 25 21:11:07 2020] Identified Behavior : attended
[Wed Mar 25 21:11:07 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96\miniunz.exe
[Wed Mar 25 21:11:07 2020] Extraction-arguments: -x C:\Users\Marius\DOWNLO~1\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE -o -d c:\PROGRA~3\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96
[Wed Mar 25 21:11:09 2020] Extraction-GetExitCode: 0
[Wed Mar 25 21:11:09 2020] Identified Behavior : attended
[Wed Mar 25 21:11:09 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96\DUPLogDir\DUP57A8.tmp
[Wed Mar 25 21:11:09 2020] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96\DUPLogDir\DUP57A8.tmp"
[Wed Mar 25 21:11:09 2020] Path : C:\ProgramData\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96
[Wed Mar 25 21:11:09 2020] Identified Behavior : attended
[Wed Mar 25 21:11:19 2020] Append Vendor Software Log: C:\ProgramData\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96\DUPLogDir
[Wed Mar 25 21:11:19 2020]
--- Start of Vendor Software Log ---

[Wed Mar 25 21:11:19 2020] ASCII payload log file detected:
[Wed Mar 25 21:11:19 2020] ****************************************
MUP started: Wed Mar 25 21:11:10 2020


Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Wed Mar 25 21:11:19 2020

Exiting with Return Code: 104


[Wed Mar 25 21:11:19 2020]
--- End of Vendor Software Log ---

[Wed Mar 25 21:11:19 2020] Vendor Software Return Code: 104
[Wed Mar 25 21:11:19 2020] logo.png
[Wed Mar 25 21:11:19 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Wed Mar 25 21:11:19 2020] Exit Code set to: 5 (0x5)
[Wed Mar 25 21:11:19 2020] Result: FAILURE
[Wed Mar 25 21:11:21 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Wed Mar 25 21:11:21 2020] Execution terminated at date-time Wed Mar 25 21:11:21 2020
[Wed Mar 25 21:11:21 2020] ######

਍਍[Wed Mar 25 21:11:26 2020] Update Package Execution Started
[Wed Mar 25 21:11:26 2020] Original command line: "C:\Users\Marius\Downloads\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE"
[Wed Mar 25 21:11:26 2020] DUP Framework EXE Version: 3.8.1.41
[Wed Mar 25 21:11:26 2020] DUP Release: TXC92A09
[Wed Mar 25 21:11:26 2020] Initializing framework...
[Wed Mar 25 21:11:26 2020] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[Wed Mar 25 21:11:26 2020] logo.png
[Wed Mar 25 21:11:38 2020] User Command: attended
[Wed Mar 25 21:11:38 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Wed Mar 25 21:11:38 2020] DUP Vendor Software Version: 20.120.1.970
[Wed Mar 25 21:11:38 2020] Local System/Model Compatible with this Package? Yes
[Wed Mar 25 21:11:38 2020] Local System OS Version: 10.0.0.0
[Wed Mar 25 21:11:38 2020] OS Compatible with this Package? Yes
[Wed Mar 25 21:11:38 2020] Local System OS Language: EN
[Wed Mar 25 21:11:38 2020] Language Compatible with this Package? Yes
[Wed Mar 25 21:11:38 2020] Identified Behavior : attended
[Wed Mar 25 21:11:38 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a\miniunz.exe
[Wed Mar 25 21:11:38 2020] Extraction-arguments: -x C:\Users\Marius\DOWNLO~1\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE -o -d c:\PROGRA~3\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a
[Wed Mar 25 21:11:40 2020] Extraction-GetExitCode: 0
[Wed Mar 25 21:11:40 2020] Identified Behavior : attended
[Wed Mar 25 21:11:40 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a\DUPLogDir\DUPD062.tmp
[Wed Mar 25 21:11:40 2020] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a\DUPLogDir\DUPD062.tmp"
[Wed Mar 25 21:11:40 2020] Path : C:\ProgramData\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a
[Wed Mar 25 21:11:40 2020] Identified Behavior : attended
[Wed Mar 25 21:11:48 2020] Append Vendor Software Log: C:\ProgramData\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a\DUPLogDir
[Wed Mar 25 21:11:48 2020]
--- Start of Vendor Software Log ---

[Wed Mar 25 21:11:48 2020] ASCII payload log file detected:
[Wed Mar 25 21:11:48 2020] ****************************************
MUP started: Wed Mar 25 21:11:41 2020


Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Wed Mar 25 21:11:48 2020

Exiting with Return Code: 104


[Wed Mar 25 21:11:48 2020]
--- End of Vendor Software Log ---

[Wed Mar 25 21:11:48 2020] Vendor Software Return Code: 104
[Wed Mar 25 21:11:49 2020] logo.png
[Wed Mar 25 21:11:49 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Wed Mar 25 21:11:49 2020] Exit Code set to: 5 (0x5)
[Wed Mar 25 21:11:49 2020] Result: FAILURE
[Wed Mar 25 21:11:50 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Wed Mar 25 21:11:50 2020] Execution terminated at date-time Wed Mar 25 21:11:50 2020
[Wed Mar 25 21:11:50 2020] ######

਍਍[Thu Mar 26 10:08:54 2020] Update Package Execution Started
[Thu Mar 26 10:08:55 2020] Original command line: "C:\Users\Marius\Downloads\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE"
[Thu Mar 26 10:08:55 2020] DUP Framework EXE Version: 3.8.1.41
[Thu Mar 26 10:08:55 2020] DUP Release: TXC92A09
[Thu Mar 26 10:08:55 2020] Initializing framework...
[Thu Mar 26 10:08:55 2020] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[Thu Mar 26 10:08:55 2020] logo.png
[Thu Mar 26 10:08:56 2020] User Command: attended
[Thu Mar 26 10:08:56 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 26 10:08:56 2020] DUP Vendor Software Version: 20.120.1.970
[Thu Mar 26 10:08:56 2020] Local System/Model Compatible with this Package? Yes
[Thu Mar 26 10:08:56 2020] Local System OS Version: 10.0.0.0
[Thu Mar 26 10:08:56 2020] OS Compatible with this Package? Yes
[Thu Mar 26 10:08:56 2020] Local System OS Language: EN
[Thu Mar 26 10:08:56 2020] Language Compatible with this Package? Yes
[Thu Mar 26 10:08:56 2020] Identified Behavior : attended
[Thu Mar 26 10:08:56 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61\miniunz.exe
[Thu Mar 26 10:08:56 2020] Extraction-arguments: -x C:\Users\Marius\DOWNLO~1\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE -o -d c:\PROGRA~3\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61
[Thu Mar 26 10:08:59 2020] Extraction-GetExitCode: 0
[Thu Mar 26 10:08:59 2020] Identified Behavior : attended
[Thu Mar 26 10:08:59 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61\DUPLogDir\DUPF881.tmp
[Thu Mar 26 10:08:59 2020] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61\DUPLogDir\DUPF881.tmp"
[Thu Mar 26 10:08:59 2020] Path : C:\ProgramData\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61
[Thu Mar 26 10:08:59 2020] Identified Behavior : attended
[Thu Mar 26 10:09:09 2020] Append Vendor Software Log: C:\ProgramData\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61\DUPLogDir
[Thu Mar 26 10:09:09 2020]
--- Start of Vendor Software Log ---

[Thu Mar 26 10:09:09 2020] ASCII payload log file detected:
[Thu Mar 26 10:09:09 2020] ****************************************
MUP started: Thu Mar 26 10:08:59 2020


Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Thu Mar 26 10:09:08 2020

Exiting with Return Code: 104


[Thu Mar 26 10:09:09 2020]
--- End of Vendor Software Log ---

[Thu Mar 26 10:09:09 2020] Vendor Software Return Code: 104
[Thu Mar 26 10:09:09 2020] logo.png
[Thu Mar 26 10:09:09 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Thu Mar 26 10:09:09 2020] Exit Code set to: 5 (0x5)
[Thu Mar 26 10:09:09 2020] Result: FAILURE
[Thu Mar 26 10:09:14 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Thu Mar 26 10:09:14 2020] Execution terminated at date-time Thu Mar 26 10:09:14 2020
[Thu Mar 26 10:09:14 2020] ######

਍਍[Thu Mar 26 10:33:17 2020] Update Package Execution Started
[Thu Mar 26 10:33:17 2020] Original command line: "C:\Users\Marius\Downloads\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE"
[Thu Mar 26 10:33:17 2020] DUP Framework EXE Version: 3.8.1.41
[Thu Mar 26 10:33:17 2020] DUP Release: TXC92A09
[Thu Mar 26 10:33:17 2020] Initializing framework...
[Thu Mar 26 10:33:17 2020] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[Thu Mar 26 10:33:17 2020] logo.png
[Thu Mar 26 10:33:19 2020] User Command: attended
[Thu Mar 26 10:33:19 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 26 10:33:19 2020] DUP Vendor Software Version: 20.120.1.970
[Thu Mar 26 10:33:19 2020] Local System/Model Compatible with this Package? Yes
[Thu Mar 26 10:33:20 2020] Local System OS Version: 10.0.0.0
[Thu Mar 26 10:33:20 2020] OS Compatible with this Package? Yes
[Thu Mar 26 10:33:20 2020] Local System OS Language: EN
[Thu Mar 26 10:33:20 2020] Language Compatible with this Package? Yes
[Thu Mar 26 10:33:20 2020] Identified Behavior : attended
[Thu Mar 26 10:33:20 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186\miniunz.exe
[Thu Mar 26 10:33:20 2020] Extraction-arguments: -x C:\Users\Marius\DOWNLO~1\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE -o -d c:\PROGRA~3\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186
[Thu Mar 26 10:33:22 2020] Extraction-GetExitCode: 0
[Thu Mar 26 10:33:22 2020] Identified Behavior : attended
[Thu Mar 26 10:33:22 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186\DUPLogDir\DUP4CFF.tmp
[Thu Mar 26 10:33:22 2020] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186\DUPLogDir\DUP4CFF.tmp"
[Thu Mar 26 10:33:22 2020] Path : C:\ProgramData\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186
[Thu Mar 26 10:33:22 2020] Identified Behavior : attended
[Thu Mar 26 10:33:34 2020] Append Vendor Software Log: C:\ProgramData\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186\DUPLogDir
[Thu Mar 26 10:33:34 2020]
--- Start of Vendor Software Log ---

[Thu Mar 26 10:33:34 2020] ASCII payload log file detected:
[Thu Mar 26 10:33:34 2020] ****************************************
MUP started: Thu Mar 26 10:33:23 2020


Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Thu Mar 26 10:33:34 2020

Exiting with Return Code: 104


[Thu Mar 26 10:33:34 2020]
--- End of Vendor Software Log ---

[Thu Mar 26 10:33:34 2020] Vendor Software Return Code: 104
[Thu Mar 26 10:33:35 2020] logo.png
[Thu Mar 26 10:33:35 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Thu Mar 26 10:33:35 2020] Exit Code set to: 5 (0x5)
[Thu Mar 26 10:33:35 2020] Result: FAILURE
[Thu Mar 26 10:33:36 2020] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.txt

NorthQueen

1 Message

April 21st, 2020 19:00

I'm having the same issue. What is the solution?

sap7772000

3 Posts

September 28th, 2023 11:21

Hello.

After several years of using an Inspiron 5580 laptop and also several yeas of keeping it closed I tried yesterday to open it only to discover that the WiFi tiles - you can see my experience in the last picture displayed in my posting - are no longer available in the lower right-hand side of my laptop and any attempt to install an update for the WiFi card  - Intel 9560/9260/8265/7265/3165 Wi-Fi Driver v22.130.0.5 (A30) - fails with error

I tried to apply the steps described HERE
but nothing helped.
I also noticed that Windows installed a bunch of updates for OS and a few programs - I uninstalled them all but nothing helped.
In Device Managed I noticed that no WiFi adapter is displayed and after displaying hidden devices some adapter was displayed as hidden device. I made the mistake to uninstall it hoping the strategy that worked so many times: uninstall and computer restart - will do the trick but not this time...after restarting the laptop scanning for hardware changes didn't find any WiFi card as if it was physically removed from the laptop... and I'm sure that's not the case.
The whole thing is absurd and I wasted 5-6 hours of my time trying to fix this but so far nothing worked.
OS is Windows 10 Pro 64bit, version 1909, build 18363.1556 and despite the fact I was able to install the recommended BIOS update and some other Dell packages the WiFi one remains forbidden for me and I can only use Bluetooth
...
Please help, thank you.

(edited)

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