Keyboard issues

Maybe this is the result of the rough conditions of my backpack, but my Dell inspiron 3185 2-in-1 laptop has a keyboard problem where the shift, 5, ~, -, =, and delete keys simply stopped working. It's quite maddening, as I only got this laptop about three weeks ago. Does anyone know of any solutions to this problem? 

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Community Manager
Community Manager

Re: Keyboard issues


Hi mmmmmmmmaaaatttt,


Thanks for posting.  Apologies that your system is not performing as expected.


Have you run a systems diagnostics yet?  Please run Dell SupportAssist, make a note of any error messages encountered and post back.


Here is information from the Dell knowledge base you may find helpful:


Keyboard, touchpad, or mouse not working correctly 


If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.


If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ

Dell-Robert P
Social Media Support
To help us troubleshoot, please send us the Dell service tag number via a private message
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