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Laptop boot loop during initial setup after factory reset
I bought a Dell Inspiron 15 7000 Series Gaming Edition 7567 from a friend. He factory reset it for me, but when I got it and turned it on, I got stuck in an infinite loop with the setup process and the laptop basically restarts itself once I pick a WiFi network.
I’ve attached images of the startup screen I’m talking about, and I am unable to enter safe mode. I got an error when I tried saying the computer wouldn’t let me because it couldn’t install updates in safe mode.
TL;DR I get this screen, change my time zone, get a message about why my laptop restarted itself, and then pick my WiFi network. It takes me to the “Just a moment...” screen, sits there for a few minutes, and then restarts. I can’t boot in safe mode because it needs to update, according to the error it gave me when I tried.
fireberd
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33.3K Posts
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February 28th, 2019 05:00
I would suspect a corrupted factory reset. Take it back to the friend and have him do it again.
robert p
9.4K Posts
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February 28th, 2019 05:00
Hi Praelias,
Thanks for posting. Apologies that your system is not performing as expected.
From your description, it appears the system may have a corrupted Operating System. Have you checked for hardware issues yet? Please press F12 while it is booting up and run the system diagnostics. Make a note of any error messages encountered and post back.
If there are none, then the issue may be either driver or software related. You can reinstall the OS using the USB media created when the system was first booted up. If you don't have that back up copy, either have your friend go into the Digital Locker and request a copy or you may consider purchasing a new copy.
Here is information from the Dell knowledge base you may find helpful: Dell PC does not turn on or boot into Windows
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty or this is a software issue, then you could contact our Out of Warranty team to get a quote for a paid service request.
Praelias
3 Posts
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February 28th, 2019 06:00
Praelias
3 Posts
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February 28th, 2019 06:00
He lives in Texas, and I moved to Colorado; we went to school together. Kinda hard to have him do it again 😂 Thank you though
fireberd
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February 28th, 2019 07:00
Here is some Dell info on restoring.
Look it over and see if there is an option that will allow restoring.
https://www.dell.com/support/article/us/en/19/sln130027/factory-reset-restore-or-reinstall-microsoft-windows-on-a-dell-computer?lang=en
Raisinghani
15 Posts
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February 28th, 2019 08:00
Hey, just to check did you find the solution to your issue?
fireberd
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33.3K Posts
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February 28th, 2019 09:00
Another option is to use the Windows "Media Creation Tool" to download Win 10 and burn it to a USB flash drive.
Many PC's have the Win 10 product key in the UEFI BIOS.
Here is the instructions from the tenforums.com on downloading using the Media Creation Tool (Option 1). I used this to download and install Win 10 on my dual boot Inspiron 15 5577 gaming laptop. When I installed, Windows installed all the needed drivers. But if you need anything the Dell downloads for your model has anything needed.
https://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-7567-laptop/drivers
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
Ticked11
4 Posts
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April 17th, 2019 00:00
Same problem. Have u figured out a solution?
NEVER BUY A DELL COMPUTER AGAIN!!!
Ticked11
4 Posts
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April 17th, 2019 09:00
I have the usb OS tool. BUT how do u get the computer off that page n read the USB????
king garg
6 Posts
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September 7th, 2019 23:00
Here is the solution
https://youtu.be/DEYx5rw7tNY
king garg
6 Posts
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September 7th, 2019 23:00
Here is the solution
https://youtu.be/DEYx5rw7tNY
king garg
6 Posts
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September 7th, 2019 23:00
king garg
6 Posts
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September 7th, 2019 23:00
wingnetengineer
1 Message
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October 18th, 2019 08:00
BTW: There is no product key in the BIOS. It is called a SLIC file and if you use Dell recovery media, it will see the Slick key and Windows wil as well. This has been a thing since Windows 7. I am a Dell certified tech.
Jelop
1 Message
0
December 23rd, 2019 20:00
I have similars problems after i factory reset my dell windows 8 inspririon 2330 it has been ina boot loop for a couple months and i have no idea on how to fix try usig f8 does not work??????