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Laptop crash out of box, waited 30 days to open package

Let me return and wouldn't install programs. Mouse pad didn't work either. I called tech support. They couldn't figure it out. Hours later, blacked out. customer care refused to help and hung up on me. I called over next 2 days. Talked to many. Hung up on again. It was clearly defective. I spent at least 6 hours. I was in hospital and couldn't open laptop package until 30 days exactly. It wouldn't boot up forever.

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Re: Laptop crash out of box, waited 30 days to open package

Thank you for your message. I apologize for the inconvenience caused. I will be glad to assist you with this.


For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.


How to find the service tag



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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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