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Laptop delivery: Misroute in Transit

My Laptop order is due for delivery today, but the current status is BPO - HEMEL HEMPSTED MISROUTE IN TRANSIT anyone know what this means, and will I still be receiving the laptop today?

Status: MISROUTE IN TRANSIT

 

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Re: Laptop delivery: Misroute in Transit


@AALM wrote:

My Laptop order is due for delivery today, but the current status is BPO - HEMEL HEMPSTED MISROUTE IN TRANSIT anyone know what this means, and will I still be receiving the laptop today?

Status: MISROUTE IN TRANSIT

 


Ask FedEx or UPS.

How are we suppose to know?

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Moderator
Moderator

Re: Laptop delivery: Misroute in Transit

Hi,

 

We're awaiting your response on our previous message.

 

-Vanitha


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#IWork4Dell
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Moderator
Moderator

Re: Laptop delivery: Misroute in Transit

Hi,

 

We still haven’t heard from you.

We’ll proceed to archive this case for now. You could reach out to us with the requested details at your convenience and we’ll be glad to help you.

 

-Vanitha


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#IWork4Dell
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1 Copper

Re: Laptop delivery: Misroute in Transit

Thank you Vanitha.

 

Apologies for the delay - I did not get a notification that someone replied. Please do feel free to archive this, as all the various components have now arrived.

 

For anyone who happens upon this thread who had the same issue: apparently, if Syncreon delivery status says "MISROUTE IN TRANSIT", it means just that - they either put it on the wrong truck, or sent it to the wrong place. It is not coming to you. However, if the status says that, it means they've noticed the problem, so they will try to fix it. Although 2 parcels were supposed to be delivered together (a laptop and a docking station), one of them arrived on time and the other arrived a couple days later once Syncreon had brought it back to their hub and re-scheduled delivery.

So if you see that delivery status, something is going to arrive late (but possibly not everything).

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