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Gorbit
Copper

Laptop does not wake up once logged out and lid shut

I've got a 15R. It does not get out of the log out state when the lid is shut and I return in one or so hours. Earlier it used to wake up with the press of a key or the power button, at max. Now, even the power button doesn't work. Furthermore, the long press of power button doesn't shut down the system either. I have to remove the battery to boot-start shut the poor thing. Please help me out here!!

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1 Reply
LSUFAN51
Diamond

Re: Laptop does not wake up once logged out and lid shut

Please list Dell model number and version of windows. Dell Inspiron 3543, windows 10

If you don't know, type msinfo32 onto search box, stroll down to System Model, you'll see it now.

In the meantime, run diagnostic to check the hardware on system by following steps below:

1. Power on system, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in top right corner of screen.

2. In Dell Preboot menu, select diagnostic. Report back any error code. Please click on link below for additional information.

ePSA Pre-boot System Assessment (Official Dell Tech ...

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