Gshanna
1 Copper

Laptop keeps restarting

I have an Inspiron 5559. Windows will not load, it keeps restarting. I got F12, while restarting, ran diagnostic. It said my battery was reaching the end of it's life. Will that keep Windows from loading properly?

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Moderator
Moderator

Re: Laptop keeps restarting

Hi,

 

Thanks for reaching out to us. Please let us know if the system restarts with AC adapter connected. Also, please boot into the BIOS screen (F2 during startup) and stay for a while to check if the system restarts. In addition, let us know the Battery ‘Health’ and ‘AC adapter type’ status under the ‘Battery information’ in the BIOS.

 

The Battery reaching end of life will not create problem in loading Windows.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (DCFAdmin) & send a private message with the service tag, registered name & email address.

What is a Dell Service Tag and how do I locate it?

 

- Ravi

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