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1 Copper

Laptop screen goes black, then comes back normal

Hi there.

i bought a Dell Inspiron 3585 last week for my other half.

its all been setup with everything she needs.

now, slight problem..

Some websites she visits, 9/10 times the screen will go black for 2-3 seconds then come back, but the pictures will be with just a green background.

when you refresh the webpage, it’ll do the same again.

the website is called: lensstudio.snapchat.com

it also happens on canva.com on certain pages.

any reason or ideas to why this is doing this? And any possible way I can fix this without sending the laptop back?

many thanks.

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5 Replies
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5 Tungsten

Re: Laptop screen goes black, then comes back normal

run Dell Diagnostics

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1 Copper

Re: Laptop screen goes black, then comes back normal

No errors when I run the diagnostics.

its just weird how it does it.

i might visit the shop and ask there and show them. Spending £480 on a laptop and having an issue like this doesn’t seem right.

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1 Copper

Re: Laptop screen goes black, then comes back normal

Nice one. Doesn’t help me though.

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5 Tungsten

Re: Laptop screen goes black, then comes back normal

If it is brand new, I'd just return it. 

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2 Iron

Re: Laptop screen goes black, then comes back normal

Hello, your problem is likely to be a graphics card problem, I suggest you return

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