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3 Posts

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May 23rd, 2020 07:00

Laptop screen goes black, then comes back normal

Hi there.

i bought a Dell Inspiron 3585 last week for my other half.

its all been setup with everything she needs.

now, slight problem..

Some websites she visits, 9/10 times the screen will go black for 2-3 seconds then come back, but the pictures will be with just a green background.

when you refresh the webpage, it’ll do the same again.

the website is called: lensstudio.snapchat.com

it also happens on canva.com on certain pages.

any reason or ideas to why this is doing this? And any possible way I can fix this without sending the laptop back?

many thanks.

5.6K Posts

May 23rd, 2020 08:00

run Dell Diagnostics

3 Posts

May 23rd, 2020 12:00

Nice one. Doesn’t help me though.

3 Posts

May 23rd, 2020 12:00

No errors when I run the diagnostics.

its just weird how it does it.

i might visit the shop and ask there and show them. Spending £480 on a laptop and having an issue like this doesn’t seem right.

5.6K Posts

May 23rd, 2020 13:00

If it is brand new, I'd just return it. 

146 Posts

May 24th, 2020 20:00

Hello, your problem is likely to be a graphics card problem, I suggest you return

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