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Laptop suddenly turns off when not charging [Inspiron 3552]

So I have a Dell Inspiron 3552 since 22/12/2016 and it's a very good laptop. But 9/10 of the time it's plugged into the wall. Why? When it's unplugged, it suddenly turns off, which made me think the battery of this particular laptop I have is bad.

I live in Greece, so I'm not American. Can I contact Dell?

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