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My Dell G5 SE 5505 is not letting me change the backlight color on the keyboard

My Dell G5 SE 5505 is not letting me change the backlight color on the keyboard. AWCC is not helping, and My Alienware isn't either. Had to resort to forums to figure this out, as my support chat disappears after page reloads/won't open up.

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Re: My Dell G5 SE 5505 is not letting me change the backlight color on the keyboard

The multizone color keyboard backlight is an option - are you sure your system came with it?  The default is a monochromatic backlight.

 

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