JMac9
1 Copper

New Dell Inspiron Laptop - Microphone failing

I purchased a DELL - Inspiron 15 3000 15.6" AMD Ryzen 5 Laptop - 256 GB SSD in November.  When participating in Zoom meetings my microphone fails when I speak initially but picks up after a few seconds.  No one can hear me when I start talking.  I have tried a lot of different settings within Zoom like ticking/unticking the "automatically adjust volume" box but nothing works.  any ideas?

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7 Replies
DELL-Cares
Moderator
Moderator

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owlie
2 Bronze

Re: No response received

We are having the same issue, except we purchased 250 of these and ita happening to almost all of them

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bacillus1
3 Argentum

Re: No response received

have you tried raising the mic boost to +30dB? Right click the sound icon next to the clock>sounds>recording>microphone>properties>levels You should see the mic boost slider below the mic level. slide it to +30dB if you're using the laptop's own mic.
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JPmic
2 Bronze

Re: No response received

My Inspiron 3793 has no "boost" slider.  I called Dell support in November about the failing mic and the technician was able, from his end, to access a slider and boost my levels.  That lasted 2 months but the problem is back and, having NO BOOST SLIDER on my computer I again called support and went through 1.5 hours of watching the tech check the obvious without luck - he does not know how the 1st tech fixed the mic.  So what to do???

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kari1993
2 Bronze

Re: No response received

My laptop: Inspiron 13 5378 2-in-1 

I am having the same problem, the microphone stops working after 10mins of videocall. Have tested with different microphones, no success. Tried to use troubleshooting for sound, done diagnostics on Dell`s website, and follow tutorials to check what was the problem, but none solved it. This really needs to be addressed ASAP. Would Dell be able to contact me regarding this?

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AdrianG001
4 Beryllium

Re: New Dell Inspiron Laptop - Microphone failing

You're not alone as apparently lots of us have this problem. Short term fix is to change the driver from Realtek to the generic Microsoft HD Audio Device in Device Manager. The long term fix is going to take Dell+ Realtek+Microsoft to recognise the problem and fix the drivers.  

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Re: New Dell Inspiron Laptop - Microphone failing

Same here. My office bought 3 Inspiron 17 3000 (Model 3793) and all of us are having the same issue. We've spent considerable time on the phone troubleshooting with Dell. Updated all software, drivers, etc. per their recommendations. Dell is now telling us that the hardware and software are all working correctly, so it must be Zoom, but we have replicated the issue in Microsoft Teams and Google Meet, so that cannot be true. Really hoping they start to take it seriously and create a fix.

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