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joonyrlee
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New Inspiron 14 7472 new 2.5 ssd addition not recognized

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Hi all,

I've recently purchased an Inspiron 14, 7472, which came in 256 GB M.2 SATA hard drive. I just wanted to add a new SSD (Crucial BX100 model 250 GB) into the empty SATA HDD slot inside. This SSD has been used in other Inspiron laptop without any issue and clean formatted for this purpose and is detected in an USB enclosure. However, the Windows 10 can't recognize this new SSD in "This PC" or "Disk Management". I've tried followings so far with an interesting observation.

1. Totally powered off. Then reboot directly to BIOS and the system found the new ssd as "Primary hard drive" (and the OS hdd as "M.2 SATA") - see the picture

2. Exit the BIOS to boot to Windows 10. Still windows can't see the new ssd from "This PC" or "Disk Management".

3. Restart the computer to BIOS and now the system can't find the new ssd, while only M.2 SATA of OS is shown.

4. Totally powered off (instead of "restart). Reboot directly to BIOS and the same of #1 above was observed.

That is, once the system went to the Windows 10, the new ssd was hidden from OS or BIOS thereafter.

This Inspiron came in as "RAID on", so I switched to AHCI of BIOS inside of Windows 10 (switching to AHCI without reinstalling OS), but there was no luck - the same as #1 - #4 above.

How can I make this ssd discovered and useful in this computer?

Thanks for your helps in advance.

IMG_7597.jpgDevice Information of BIOS shows new ssd as "Primary HDD" only when the computer is first booted into BIOS from powered-off status.

 

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13 Replies
JOcean
4 Ruthenium

Re: New Inspiron 14 7472 new 2.5 ssd addition not recognized

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Did you turn off Secure Boot in the BIOS? Also is the SSD recognized in the System Information portion of the BIOS? The following site might help with a lot of information pertaining to your dilemma.

https://www.easeus.com/partition-manager-software/initialize-a-hard-drive-ssd.html




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danrodri
1 Copper

Re: New Inspiron 14 7472 new 2.5 ssd addition not recognized

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I'm having the same issue and disabling secure boot from BIOS didn't help… any other ideas? Thanks in advance.

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danrodri
1 Copper

Re: New Inspiron 14 7472 new 2.5 ssd addition not recognized

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Hello, I'm having the same issue, did you solve it?

Thanks!

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joonyrlee
1 Nickel

Re: New Inspiron 14 7472 new 2.5 ssd addition not recognized

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Turning off secure boot did not help. The SSD was recognized in the System information of the BIOS first time, but once it failed in showing from Windows, the following re-boot BIOS can't recognize the SSD. 

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joonyrlee
1 Nickel

Re: New Inspiron 14 7472 new 2.5 ssd addition not recognized

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The issue is not solved yet....

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joonyrlee
1 Nickel

Re: New Inspiron 14 7472 new 2.5 ssd addition not recognized

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Solved!

Previous SSD was Crucial BX100 2.5 SSD (which is now obsolete). I purchased newer one, Crucial MX500 2.5 SSD, and it is recognized by the BIOS and Windows 10. Formatted and now in the system. I just confirmed the compatibility of the SSD with the system (Inspiron 14, 7472) before purchase and it just works. I still don't understand why BX100 was not recognized. Instead, this old one is now in an USB enclosure and it works just fine as a portable storage.

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joonyrlee
1 Nickel

Re: New Inspiron 14 7472 new 2.5 ssd addition not recognized

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Please see an update. Just newer version of SSD worked!

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danrodri
1 Copper

Re: New Inspiron 14 7472 new 2.5 ssd addition not recognized

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Hi, which is the capacity of your new SSD? I believe there's something related to the capacity.

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joonyrlee
1 Nickel

Re: New Inspiron 14 7472 new 2.5 ssd addition not recognized

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The old one was 250 GB (not recognized) and the new one was 500 GB (recognized). Why do you think the capacity matters?

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