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New dell 7577 gtx1060 error 43 in device manager

Hi,
My brand new dell 7577 seems to have a problem with its graphics card.error 43 according in device manager.

I have loaded all up to date drivers as well as done a re install of Windows 10 and download all of the drivers manually and still I get the same message.

I have run I diagnostic via the BIOS and it tells me that the pcie slot 1 has had a training error and that is is "degraded".

Dose this sound like a hardware issue?

I bought the laptop a couple of weeks ago in the us but am now living in the UK,I have since applied to change the warranty over to the UK.
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Moderator
Moderator

Re: New dell 7577 gtx1060 error 43 in device manager

Thank you for your message. We will be glad to assist you on this.

 

Has there been any recent software changes like installing a new application, game or Windows updates?

 

Do you get any blue screen error message when you launch any graphics intense application?


Run a hardware diagnostic by following this link http://bit.ly/2fJuGXB  & check if there is an error listed.

 

Open device manager & check the hardware ID of the device that has the error.

 

Please click on my Dell username & send a private message with the service tag, registered name & email address.

 


Dell-SreejithR
Social Media Support
#IWork4Dell

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