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Inspiron 15 7573 2-in-1, PN338M Active Pen issues
I purchased an Inspiron 15 7573 2-in-1 laptop in 2017 and it came with a PN338M Active Pen. I didn't start using the pen until this year. Last week it quit working. I swapped out the battery (twice), and it still didn't work. I thought it might be the pen, I purchased a new PN338M Active Pen. It arrived today, and it doesn't work either. What am I doing wrong?
Please help!
whyself
1 Message
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June 26th, 2020 23:00
I have same problem and I CAN'T use the pen although I bought the laptop for presentation reasons.
I upgraded the drivers suggested by support assistance tool but nothing helped. I am also unable to keep help either
MrLouisJ
1 Message
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August 31st, 2020 13:00
I also have an Inspiron 7573 which came with a PN338M. I had been using the device just fine on purchase, but the pen has mostly been sitting in a drawer. I have reset the laptop to factory settings since last using the pen, and when I took it out the pen to start using it again, the two don't seem able to talk to each other.
What is the problem? Does the pen not work after a windows update? If that is the case, Will Dell compensate me for the feature they no longer support?
Rollfix
1 Message
0
March 16th, 2022 02:00
There may be an AAAA battery and two cell batteries additional in the cap you unscrewed to change the aaaa battery?