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Last reply by 12-03-2022 Solved
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2 Bronze
2 Bronze
153

Please let me know if the adapter B is the official product or not.

Hi,

I have two Dell power adapter. 

Although the seller of amazon.com replied me "we guarantee our items to be 100% offical product", I am wondering if the adapter B is the official product or not. 

Q. Please let me know if the adapter B is the official product or not. 

Fig_1-a._Adapter_A_vs_Adapter_B.jpg

Fig_1-b._The_label_of_adapter_A_dell.jpg

  

FIg_1-c._The_label_of_adapter_B_amazon.jpg

Fig_2._image_posted_on_amazon 2.png

Thank you.

    

Solution (1)

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88

Thank you for your reply.

However, I still don't know if adapter B is an official product or not.
1. According to parts-people.com, it seems to be an official product.
2. Amazon's seller said that it was the official product but the firmware version is different.
3. Another amazon's seller said that it was a fake official product.

I had both adapter A and adapter B.
Both worked well with Dell laptops. Recently I bought a new accessory but adapter B did not work with it.
So I was wondering if it was the official product or not.

Anyway, I decided to return it.

Thank you.

 

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Replies (4)
7 Thorium
147

If it charges the battery, then it is fine. If it doesn't charge the battery, then it isn't fine.

130

Thanks for your reply. Unfortunately, what I want to know is if the adapter "B" is the official product or not.
Thank you.

8 Krypton
126

If the adapter came from Dell or a Dell parts only supplier like parts-people.com, it is original.  Anywhere else:  ask the seller.

 

89

Thank you for your reply.

However, I still don't know if adapter B is an official product or not.
1. According to parts-people.com, it seems to be an official product.
2. Amazon's seller said that it was the official product but the firmware version is different.
3. Another amazon's seller said that it was a fake official product.

I had both adapter A and adapter B.
Both worked well with Dell laptops. Recently I bought a new accessory but adapter B did not work with it.
So I was wondering if it was the official product or not.

Anyway, I decided to return it.

Thank you.

 

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