stuffp1946
2 Bronze

Problem after Windows 2004 update

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Inspiron 3552 fails at POST. Have created USB Recovery Media but this fails when trying to format the disk - Error Code 0x80070057. Anybody got any ideas of the way forward?

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ejn63
7 Gold

Re: Problem after Windows 2004 update

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Yes, that's exactly what it means - you need a replacement drive.

 

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ejn63
7 Gold

Re: Problem after Windows 2004 update

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Is this system the model with a 32G eMMC flash drive, or a hard drive?

Run an extended Dell diagnostic on the  system (F12 at powerup).

 

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stuffp1946
2 Bronze

Re: Problem after Windows 2004 update

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Model has a hard drive

Will try diagnostic as suggested but I think I have been down that route already.

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ejn63
7 Gold

Re: Problem after Windows 2004 update

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Make sure you do a surface test on the drive (extended test).  This will take several hours.

I suspect what you're going to find is bad sectors - meaning the drive needs to be replaced.  It's not uncommon for a drive that's on the edge of failure to be pushed over it by a major update, which significantly thrashes a hard drive.

 

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stuffp1946
2 Bronze

Re: Problem after Windows 2004 update

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Error report showed error code 2000-0151

Validation 92525

Hard Drive incorrect status 3R

SMART predictive failure

Extended test stopped at Hard Drive Test with red X

Nothing further happened after 5 hours!!

I presume this means that the Hard Drive is defunct.

Thanks for your help

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ejn63
7 Gold

Re: Problem after Windows 2004 update

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Yes, that's exactly what it means - you need a replacement drive.

 

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