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2 Bronze

Purchase verification

Hi,

Yesterday I received several emails from farmin.islam@dell.com  asking me to use my student/work email to send my address to her for verification. I told her I did not use any student or work coupon with this purchase and that I don't have a student/work email (as well as adding my address in the message). She replied saying that my purchase will be cancelled because I cannot verify my details and that the card used was not from the same country as I am (which is not impossible). I was quite suspicious because of all the spelling and grammatical errors in the emails sent from her. What am I supposed to do from here?

 

Thanks

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3 Argentum

Just googling that email address. The results come back and I see some fraud. Looks like the scammers are back. How are they using an address from Dell? This has me very very concerned. Because I have had issues with scammers before.                                                                                                        

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3 Argentum

Hi,

I'm sorry to hear about the issue with the order. Please private message us the name of the registered owner and email ID so that I can look into this for you.

 


Thanks and Regards,
Dell-Pamyaphi Y
Dell Social Media and Community Professional
Order Status
Download Drivers

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2 Bronze

Hi,

I tried to private message you but it looks like you may have private messages disabled.

Thanks

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2 Bronze

Update: she just cancelled my order today and wanted me to bank transfer the funds instead of my card, which already has the payment pending.

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3 Argentum

I'm sorry to hear that the order is canceled.

The amount for the canceled order should be credited in 2-3 days from the day the order is canceled. If you do not receive your money then, please feel free to write to us or write to the representative and they should be able to help.

Regards,

Pamyaphi


Thanks and Regards,
Dell-Pamyaphi Y
Dell Social Media and Community Professional
Order Status
Download Drivers

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"Update: she just cancelled my order today and wanted me to bank transfer the funds instead of my card, which already has the payment pending."

 

WOW Dell just kick the customer to the curb. This is a good reason to not buy from Dell. Order a HP,Lenovo or Acer. 

If you need a Desktop you could buy the parts and build yourself. If you build yourself make sure you keep record of parts in case you need warranty. 

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4 Beryllium

Your complaining in the wrong forum, we are user to user in this forum, the customer care forum has Dell employees that may or may not help you.

Inspiron 13 7000 Series 2-in-1 -7386
16GB RAM
Samxung 970 Evo 1TB SSD 2nd SSD 512 GB Hynix

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More than likely it will be "may not help". 

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2 Bronze

All good now, called dell via phone to purchase my laptop again. The guy on the other end was very helpful and managed to pay and get a confirmation for my order within a day. Can't wait for it to arrive now.

Didn't know this verification process was so annoying!

Now to wait for the pending payment on my card to be returned.

I couldn't find the customer care forum and since I bought an Inspiron, I thought I'd post here 😃 

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