this is my first post here and first experience with Dell products. Yesterday I bought brand new Inspiron 7000 13' and after unboxing I found out that there is a scratch on the laptop. Is it normal or is this laptop somehow defective?
Thanks for your help/opinion.
No not normal to have a physical scratch on the laptop case (I assume we are talking about the case). I would call Dell Tech Support in your area to have them resolve the problem.
Sounds like a plan. If it is a big box store, they usually have very good customer return and exchange policies.