adrijano
1 Copper

Scratch on Inspiron 7000

Hi guys, 

this is my first post here and first experience with Dell products. Yesterday I bought  brand new Inspiron 7000 13' and after unboxing I found out that there is a scratch on the laptop. Is it normal or is this laptop somehow defective? 

Thanks for your help/opinion.

Adrian

IMG_20181101_104941.jpg

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3 Replies
JOcean
4 Ruthenium

Re: Scratch on Inspiron 7000

No not normal to have a physical scratch on the laptop case (I assume we are talking about the case). I would call Dell Tech Support in your area to have them resolve the problem.

https://www.dell.com/support/incidents-online/ca/en/cadhs1/ContactUs/Dynamic




-Forum Member since 2016
-I do not work for Dell
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Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575
adrijano
1 Copper

Re: Scratch on Inspiron 7000

Thanks, I will approach reseller first in order to replace it then.

Adrian

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JOcean
4 Ruthenium

Re: Scratch on Inspiron 7000

Sounds like a plan. If it is a big box store, they usually have very good customer return and exchange policies.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575
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