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Ryan1296
1 Copper

Screen and OS loading issues when waking laptop up from sleep Inspiron 5559

My Inspiron 5559 recently and abruptly decided to start having OS loading issues whenever I try to wake the computer up. Either when I use the power button, wave my mouse, etc. the screen lights up and flashes different colors that look similar to tv static and then the screen goes blank grey and continues to go in and out. Despite waiting, the computer never comes back on. Any ideas on the steps I can take to remedy this issue? My computer is only a couple of years old, and I really do not want to spend more money on a new one.

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Community Manager
Community Manager

Re: Screen and OS loading issues when waking laptop up from sleep Inspiron 5559

Hi Ryan1296,

Thanks for posting.  Apologies that your system is not performing as expected.

Generally the situation you've described is the result of an incorrect power state setting in the BIOS or a corrupted video driver.  Here is a Dell knowledge base article you may find helpful:

Computer Does Not Wake Up or Resume from Suspend/Hibernate Mode

 


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