mYmY0530
1 Copper

Service Tag Not Recognised

Hi There

i seem to be having a very weird issue. The Dell website is not picking up my service tag of my laptop. 

any ideas why this would happen

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5 Replies
JOcean
5 Tungsten

Re: Service Tag Not Recognised

Did you buy directly from Dell? Usually this occurs when you buy from a retailer other than Dell. In which case the system has not been registered with Dell. You can contact Dell tech support and they can help. Also a moderator may jump in here and offer you some further help as well.

https://community.spiceworks.com/topic/2101095-dell-service-tag-is-not-recognizing

https://www.dell.com/community/Customer-Care/Service-Tag-Not-Recognized/td-p/4786980




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U2CAMEB4ME
4 Germanium

Re: Service Tag Not Recognised

Welcome to the Dell Community  @mYmY0530 

Did you try inserting your "Service Tag" manually???

https://www.dell.com/support/home/us/en/04/?l=en

Best regards,

U2


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mYmY0530
1 Copper

Re: Service Tag Not Recognised

Yes ive tried that and still no luck. tried the express service code as well and nothing comes up

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mYmY0530
1 Copper

Re: Service Tag Not Recognised

i received the laptop as a gift for my birthday. im not sure where it was purchased

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Highlighted
Moderator
Moderator

Re: Service Tag Not Recognised

Thank you for reaching out to the Dell Community Forum.

I had tried verifying the tag with our tag validation team and I am afraid that we could not bring any details.

To assist you further and associate the tag on our records we will need the original purchase invoice. You may try and get in touch with the person who gifted you this if possible.

Arnab

 

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