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Maya1998
1 Copper

So many problems. URGENT

I have so many issues with my computer. I have an Inspiron 15-3567, Windows 10. When I log in, I get a black screen. When my desktop shows up, my mouse is stuttering and laggy as I move it and the sound is distorted. I even reset my computer and reinstalled windows twice. I know it is not a hardware issue as I ran a diagnostic on it and it said everything was fine. I removed corrupted files using the sfc scan but nothing has changed. It takes forever to boot up and I updated my drivers. I’m able to get access to my desktop by messing with task manager but when I don’t do that, the black screen persists. Please help me! I need to get my computer fixed. It’s the only one I have and I can’t afford to buy another one.
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5 Replies
JOcean
5 Tungsten

Re: So many problems. URGENT

When you ran diagnostics did you run it from the Dell splash screen using F12 at boot up? This sure sounds like a hardware issue and mainly the hard drive. The fact that you installed Windows twice but had errors when you ran SFC makes me suspicious.




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Maya1998
1 Copper

Re: So many problems. URGENT

Yes I ran diagnostics using F12. I don’t know what’s going on. Now it’s stuck on the dell loading screen.

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nyc10036
4 Beryllium

Re: So many problems. URGENT

If it isn't the hard drive, then it's the motherboard.

 

When running Diagnostics, you should run the extended test on the hard drive.

 

.

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Maya1998
1 Copper

Re: So many problems. URGENT

How do I do run an extended test?
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U2CAMEB4ME
4 Germanium

Re: So many problems. URGENT

Welcome to the Dell Community  @Maya1998 

Click on full "Test"

https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-3567-laptop/diagnose

Best regards,

U2


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