Upex
1 Nickel

Sound card driver not working

Hey everybody, I have a G7 7588 and I have a problem with my Realtek driver. Basically the driver just doesn't work at all and doesn't recognize any sound devices. I purchased the laptop in May and it worked until I updated the sound driver with Support Assist - ever since then it hasn't worked. I did get a hold of Dell customer support and they "fixed" it but not really. The waves application stopped opening after they messed with my computer and it would no longer recognize a microphone - although it did play audio over speakers and headphones. I've tried to use the A02 and A03 drivers and neither of them work. When it finishes installing, it just quits working immediately after and shows the red X over the sound icon in the task bar. Has anyone else experienced this problem? Is there a fix? I hate to buy a new computer and then have it not work as intended without messing with it. If anyone could help me that would be great. -Will
Tags (3)
5 Replies
Upex
1 Nickel

Re: Sound card driver not working

If this helps... https://imgur.com/Dc5WXvw
0 Kudos
Erokay
1 Nickel

Re: Sound card driver not working

I believe I got the exact same problem. I hadn't had found any subject relatable so I just opened a new one.

0 Kudos
Highlighted
Moderator
Moderator

Re: Sound card driver not working

Upex,

 

Click my name and private message me the pc service tag number.

 

 


Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
0 Kudos
Anonymous
Not applicable

Re: Sound card driver not working

Hi Erokay,

Thanks for making another post.  Were you able to try the troubleshooting I provided you in Private Message?  

 

No need to make more posts when your issue is being worked already.  Thanks.

0 Kudos
Moderator
Moderator

Re: Sound card driver not working

Upex,

 

Click the links below for resolving the microphone issue. Uninstall the audio device and reboot the computer. Once back up download the audio driver from the link below.

 

G7 7588 Drivers

 

Microphone

 

How to Troubleshoot Audio or Sound Recording Issues

 

 


Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
0 Kudos