Sebastian89
2 Iron

Speakers popping on Inspiron 15 7567

Hello, I have a problem with the sound that occurs in Youtube or in other applications on the speakers. Crash and music flies. Annoying this sound. It suddenly appeared.

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dell 7567 ---> | i7-7700HQ | 16 GB | 1050TI | 960 EVO 500GB | 4K |
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15 Replies

Re: Speakers popping on Inspiron 15 7567

Does it make the same sound if you plug in external speakers or headphones?

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Sebastian89
2 Iron

Re: Speakers popping on Inspiron 15 7567

NO

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dell 7567 ---> | i7-7700HQ | 16 GB | 1050TI | 960 EVO 500GB | 4K |
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Moderator
Moderator

Re: Speakers popping on Inspiron 15 7567

Thank you for your message.

 

Did this issue start after any recent update like a Windows or Dell update?

 

Please restart the computer, tap F12 & choose Diagnostics, on the diagnostic screen please check the quick audio test & check if the popping issue is seen here.

 

ePSA Main Screen .jpg-550x0 - Copy.jpg

 

This will help us diagnose if there is an issue with the hardware or driver.

 

Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

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Moderator
Moderator

Re: Speakers popping on Inspiron 15 7567

*Duplicate*

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apandey287
3 Argentium

Re: Speakers popping on Inspiron 15 7567

Just turn off SmartByte or uninstall it!

Works for me

Saltgrass
4 Ruthenium

Re: Speakers popping on Inspiron 15 7567

@apandey287,  I see this suggestion all through these threads.  As I understand Smartbyte, it is a Killer Wireless utility meant to facilitate the downloading or stre+aming of media.  The 7567s are not shipped with Killer Wireless cards.  If you have a place to "Turn it off", could you show us where?

I might wonder if there was an equivalent Intel utility which might be related, but since it appears the problem does not happen unless the subwoofer is involved, I might not be related to any type of network situation.

But then, if it isn't related to network traffic, why does it not happen with just local content or even content from a networked local source....

If it is just the subwoofer, it may be related to a discriminator which is filtering for lower frequency content. 

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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apandey287
3 Argentium

Re: Speakers popping on Inspiron 15 7567

smartbyte.PNG

@Saltgrass  See the image

I don't know what is the connection between popping sound and SmartByte but turning it off fixed the issue.

Its similar to the "mouse lag" case which had a temporary fix - Nvidia Geforce experience 

If you can't see the image, here is the link : https://imgur.com/a/2bKKp

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Sebastian89
2 Iron

Re: Speakers popping on Inspiron 15 7567

You can not see the photo

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dell 7567 ---> | i7-7700HQ | 16 GB | 1050TI | 960 EVO 500GB | 4K |
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Saltgrass
4 Ruthenium

Re: Speakers popping on Inspiron 15 7567

The image shows it is from Rivet which is the Killer Wireless.  So no Intel Wi-Fi adapter systems should have it.  I do see it as an option, which I never installed, so no instance on my system.  Maybe Sebastian did install it.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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