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Kannans243
Copper

Support Assist Not installing

I recently uninstalled support assist for a reason, Now I could not reinstall it back

I used 2 launchers which were provided by this site

When I use the "SupportAssistLauncher.exe", it shows that SupportAssist is only for PC's from Dell and Alienware

When I use the "aulauncher.exe", It downloads an update file called CSAW.exe for 5.5MB and then says Installation is completed.

Both of these did not do any changes, this happens again and again even if I restart my laptop

My Laptop Model:
Dell Inspiron 15 - 3567
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz

Tags (2)
27 Replies
Community Manager
Community Manager

Re: Support Assist Not installing

Hi Kannanas243,

Thanks for posting.  Apologies that your system is not performing as expected.

Here is information from the Dell knowledge base you may find helpful with restoring SupportAssist:

Dell SupportAssist for PCs and tablets


Please Private Message me with your personal information and your computer's Service Tag if you need additional assistance.  Thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos

Re: Support Assist Not installing

Same exact issue, other then I am running win 7 pro on my Precision 7710 , Task manager shows a supportassist download manager and supportassistinstaller running, but I see nothing on screen. I assume yours is doing the same thing.

The canned cut and paste answers that give no answers really are a waste of time also. I assume that you, like myself, actually downloaded the support assist at that page in one of your attempts to get it working already.

I will also assume you came across this page which is probably the best help that doesn't work written here on the entire subject. https://www.dell.com/community/SupportAssist/dell-support-will-not-install/td-p/5078769

Since I am replying 6 days after you posted this.. I will ask if you found a solution or ended up calling support to log on and fix the issue?

 

Mike

 

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SerhiyKa
Copper

Re: Support Assist Not installing

Exactly the same problem. Have you solved it?

Regards,

Serhiy

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omessari
Copper

Re: Support Assist Not installing

Hi Robert,

I am unable to reinstall dell support assist, i've looked around on the web and no one has a solution. Even dell tech support were unable to help unfortunately. Downloaded and installed aulauncher as well as support assist launcher and still nothing Smiley Sad

Photo1::: when i try to install it via supportassistlauncher it comes up with the below message (see image) yet my internet connection is perfectly fine.

Photo 2::: When I try to install it via aulauncher is says installed but it's actually no where to be found (not installed according to list of installed apps in control panel)

 

dell1.PNGdell2.PNG

 

Please help 

Re: Support Assist Not installing

go watch my post https://www.dell.com/community/Alienware-Laptops/SOLUTION-FOR-SUPPORTASSIST/m-p/6097866#M14388%2Fjum... , im french but this solution work for me , same problem

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MarcV13
Copper

Re: Support Assist Not installing

I have had a similar problem. I have Support Assist downloaded and have used it before.

2 problems:

 

Previously it shows I need to update my graphics driver. I have downloaded it multiple times, yet every time I check afterwards it shows it needs to be updated yet again

 

I am now trying to download update for audio driver and it says I need to download Support Assist, WHICH I HAVE GOT !

But I do it anyway, and then it says Install cancelled and it is only for Depp Products. I am USING A DELL LAPTOP WHEN DOING IT.

 

Do Dell only employ literal monkeys when they created Support Assist? 

Is it possible they could all be fired, and a sensible human put in charge?

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i12rok
Copper

Re: Support Assist Not installing

This is the problem I'm having.   I couldn't get the SupportAssist to Update over several days and read that someone removed it and re-added from the website to get to the last version.  Now it brings the window up saying installation canceled and it could be my internet connection.

 

<Email id removed>
dell support assist.jpg

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i12rok
Copper

Re: Support Assist Not installing

This is the problem I'm having.   I couldn't get the SupportAssist to Update over several days and read that someone removed it and re-added from the website to get to the last version.   So I uninstalled programs that referenced dell support assist through Windows uninstaller.

When I download SupportAssist from the Dell Support site it appears to be installing correctly by saying " A newer version is available and installing on this PC,

Then it fails.  

INSTALLATION CANCELLED

We encountered an unexpected error while installing SupportAssist.  This may be due to a lost internet connection.  Check your connection and try Again.

XPS One 2720 with 64 bit windows 10

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Moderator
Moderator

Re: Support Assist Not installing

Thank you for your message. I apologize for the inconvenience caused & will be glad to assist you on this. Please try the troubleshooting steps below & check if the file installs

  1. Check event viewer > Applications > Event source = “msiinstaller” & “SupportAssistAgent”  InstallShield 18:51:19: Failed to apply permissions
  2. Go to path c:\Program Files\Dell\SupportAssistAgent\bin folder path, check if it has “.TMP” files in it. (refer following screenshot)

 

  1. 1.png

     

    Open Windows services, check if “Dell SupportAssist” windows service is in running.

            

2.png

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

What is a Dell Service Tag and how do I locate it?

Dell-Sreejith Ramesh
Social Media Support
#IWork4Dell
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