Ruriko
1 Nickel

There is no match for my service tag?

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I just bought a new laptop which is the Inspiron 13 7000 2-in-1. I ordered it on 29th Jan and it got dispatched the next day. It arrived on 31st Jan and I so tried to add my laptop to my account but it says: Products not found. There’s no match for the Service Tags that were entered. Please try again.

It also say wait 48hours for new devices to added to the system so I waited like 4days now and it still can't vaild my service tag. What's wrong with the system? why can't it detect my service tag?

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LSUFAN51
5 Rhenium

Re: There is no match for my service tag?

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Please contact Dell Technical Support for assistance in the link below.

Contact Information | Dell US

Hopefully one of Dell reps, here on this forum, see this thread and help speed things up for you.

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5 Replies
LSUFAN51
5 Rhenium

Re: There is no match for my service tag?

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You register the computer? If no, please do so in the link below.

Dell Product Registration - Online Register

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LSUFAN51
5 Rhenium

Re: There is no match for my service tag?

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Any updates Ruriko?

Support | Dell US

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Ruriko
1 Nickel

Re: There is no match for my service tag?

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I bought my laptop directly from dell so I don't need to register. My service tag is still invalid

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LSUFAN51
5 Rhenium

Re: There is no match for my service tag?

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Please contact Dell Technical Support for assistance in the link below.

Contact Information | Dell US

Hopefully one of Dell reps, here on this forum, see this thread and help speed things up for you.

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trinhtattran
1 Copper

Re: There is no match for my service tag?

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I have the same problem but I could never call them during business hour to ask for the issue. It's been 4 months and I still can't register

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