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USB Ethernet Adapter

I recently bought Inspiron 13 5379. The system did not come with an ethernet cable port so I got a USB ethernet adapter for it. It worked fine the first day and I was able to connect to the internet but did not work the second day and still not working since, though it is working on other laptops. Any idea on what the problem is? It keep telling be not recognized. Please help

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Community Manager
Community Manager

Re: USB Ethernet Adapter

Hi AbimbolarA,

Thanks for posting. Apologies that your system is not performing as expected.

Where did you purchase your Ethernet Adapter?  You may need to reset the driver.

Here is information from the Windows Knowledge base you may find helpful:

Fix network connection issues in Windows

If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.

Dell-Robert P
Social Media Support
To help us troubleshoot, please send us the Dell service tag number via a private message
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