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Last reply by 07-28-2021 Solved
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3 Argentum
787

Update failed, and can't force shut down my laptop, a Dell G3.

Hi, I got another problem with this Dell G3 Laptop. Yesterday I got an update, and I agreed to update that G3 3500. I told it to "Update and Shut Down" I am sure I selected that option, but when it's done, it just gave me a pitch-black screen. Wait for a few minutes doesn't help. So I hold down the power button, but holding like a minute, it STILL freezes. So I disconnect the charger (because it is 20% of power) and knowing that when the laptop is 2%, the laptop will force a reboot. Sure enough, it restarted. So I use my WinPE, called SuperPE to reinstall Windows because I HATE error screens unless I'm on a VM. But I STILL can't force shut down, even on a WinPE.

What should I do? And what should I do to prepare for this emergency?

Dang

Solutions (3)

Accepted Solutions
7 Thorium
781

If you re-installed Windows 10, you should go online and get all the updates.

Did you install 21H1 ?

View solution in original post

748

5 Tungsten
744

Did you just reboot or do a hard shutdown? Do a complete shutdown, wait a bit and then start again. Run the Windows Update Troubleshooter if that doesn't work. 

Make sure to plug in the adapter anytime you update. Do not use the battery alone.

View solution in original post

Replies (3)
7 Thorium
782

If you re-installed Windows 10, you should go online and get all the updates.

Did you install 21H1 ?

749

Yes.

5 Tungsten
745

Did you just reboot or do a hard shutdown? Do a complete shutdown, wait a bit and then start again. Run the Windows Update Troubleshooter if that doesn't work. 

Make sure to plug in the adapter anytime you update. Do not use the battery alone.

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