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Wake from sleep Inspiron 3552

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When putting my laptop in sleep mode the only way to wake it is by pushing the "Power" button.

Is there some place where I can have it "Wake" by hitting any key or movement of the mouse?

Windows 10 Pro 1803

Wireless keyboard K380 and mouse

Any help would be appreciated.

 

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Community Manager
Community Manager

Re: Wake from sleep Inspiron 3552

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Hi jl747,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

The normal design of the system and the normal performance of "sleep" mode is to disable the wireless card while "sleeping", so there would not be any connection with the wireless keyboard and wireless mouse.  Have you tried tapping the keyboard on the laptop or touching the touchpad to wake it from sleep?

 

You may be able to enable a wake up mode from the system bios.

 

Here is information from the Dell knowledgebase you may find helpful:

 

 

Windows 10: Troubleshooting sleep/hibernation issues on your Dell PC

 

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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2 Replies
Community Manager
Community Manager

Re: Wake from sleep Inspiron 3552

Jump to solution

Hi jl747,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

The normal design of the system and the normal performance of "sleep" mode is to disable the wireless card while "sleeping", so there would not be any connection with the wireless keyboard and wireless mouse.  Have you tried tapping the keyboard on the laptop or touching the touchpad to wake it from sleep?

 

You may be able to enable a wake up mode from the system bios.

 

Here is information from the Dell knowledgebase you may find helpful:

 

 

Windows 10: Troubleshooting sleep/hibernation issues on your Dell PC

 

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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8 Krypton

Re: Wake from sleep Inspiron 3552

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Thanks for your reply.

You said, "You may be able to enable a wake up mode from the system bios."

I believe that is where I found the answer.

By modifying the BIOS.

You can do this by enabling "USB Wake Support"

So this has worked.

 

 

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