9 Posts
0
668
Warranty Repair Estimated Completion Date
My laptop was received by Dell on 16 May. All I see is that the repair is taking longer than expected and that 'the estimated repair date has been updated' yet there is no way to find that date. Am I at the mercy of Dell or is there a way to find this 'estimated date'?
DELL-Jesse L
Moderator
Moderator
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16.7K Posts
0
June 21st, 2022 05:00
Tapndog,
After updating the AMD processor we see you managed to get the backlight working.
DELL-Cares
Moderator
Moderator
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25K Posts
0
June 3rd, 2022 11:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
Tapndog
9 Posts
0
June 7th, 2022 07:00
When I voice concern about repair time disappointment my post gets hijacked from the forum by some Dell- Care person. Why, it's a community forum.
ejn63
10 Elder
10 Elder
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23K Posts
0
June 7th, 2022 16:00
If you wrote anything that violates the terms of use of the forums, the post can be edited, moved or deleted by the moderators.
https://www.dell.com/community/Customer-Care/Terms-of-Use/td-p/7469276
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
0
June 8th, 2022 09:00
From the Dell side, the DELL-Cares bot and agents must ask and receive the private Dell service tag or Dell order number before anything else is done.
But any user can also reply as ejn63 did above.
Tapndog
9 Posts
0
June 10th, 2022 05:00
Another week and no update.